Hospital- Admissions Guest Services Associate
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
employee discount
Job Description
We are a leading healthcare facility committed to delivering top-notch patient care and exceptional visitor experience. Our hospital environment is designed to prioritize patient comfort, safety, and accessibility while maintaining high standards of operational efficiency. As a reputed institution in the healthcare sector, we pride ourselves on providing compassionate and comprehensive services to patients and their families. With a strong emphasis on community well-being and patient satisfaction, our hospital offers a collaborative and supportive work environment for all staff members. We believe in fostering growth and professional development by creating roles that blend customer service with healthcare support functions, making... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years previous experience in patient access, hotel, restaurant, retail, or customer service experience
- physical ability to handle and maneuver transport equipment
- commitment to excellent customer service
- ability to remain calm under pressure
- basic computer skills to use hospital management software
- effective communication skills
- ability to multitask and prioritize effectively
Job Qualifications
- Ability to rotate roles between concierge, information desk, and patient escort
- commitment to excellent customer service, ensuring a positive patient and family experience
- understanding of the hospital layout, including key departments, diagnostic areas, and patient rooms
- capability to remain calm and composed under pressure, providing reliability and efficiency even in stressful situations
- strong organizational and multitasking abilities
- problem-solving and decision-making skills
- customer service skills with a focus on empathy and patience
- physical ability to handle and maneuver transport equipment
- bilingual preferred, but not required
Job Duties
- Welcome patients, families, and visitors as they enter the hospital, providing a warm and professional first impression
- assist with directions to various departments, clinics, or patient rooms, and escort guests when necessary
- use hospital management software to track and manage patient and visitor requests
- assist patients and visitors using hospital apps, online services, and digital check-in systems
- answer phone calls and respond to inquiries
- perform lobby rounding to ensure the lobby and waiting room area are clean, safe, and comfortable for patients, family, and visitors
- coordinate with security and medical personnel during emergencies
- safely transport patients from the admissions area to their assigned rooms, diagnostic testing areas, or treatment facilities within the hospital
- utilize hospital elevators efficiently while transporting patients to minimize wait times and ensure smooth transitions
- ensure patients’ personal belongings are transported and safely delivered to their designated area
- confirm patient identity and destination before transport, ensuring accurate and safe transfer
- report any incidents, accidents, or safety concerns to the appropriate personnel promptly
- ensure all transport equipment is clean, sanitized, and stored properly after each use
- performs other duties as assigned
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: