Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. With a comprehensive 360-degree solution set, Oak View Group manages a collection of world-class owned venues and maintains a client roster that includes some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. This company's dedication to excellence ensures that every live event experience, from concerts to sporting events and cultural gatherings, is executed with precision and top-tier service. Oak View Group's innovative approach and commitment to the industry have... Show More
Job Requirements
- High School Diploma or equivalent GED
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days
- Basic mathematical skills
- Basic computer proficiency
- Experience with tradeshow and consumer show exhibitor services preferred
- Experience with hotel booking software or similar preferred
Job Qualifications
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days
- High School Diploma or equivalent GED
- Experience with tradeshow and consumer show exhibitor services preferred
- Experience with hotel booking software or similar preferred
- Knowledge of operational characteristics of event management including needs of equine exhibitors/competitors at multipurpose facilities and customer service practices
- Knowledge of methods, equipment, materials, and other systems as they apply to facility events including basic booking space as it applies to reservation management
- Basic mathematical skills
- Basic computer proficiency and Microsoft Office products knowledge including Word, Excel, and PowerPoint
- Familiarity with hotel booking software or equivalent is preferred
- Familiarity with contract terminology
- Familiarity with terminology used in entertainment and event venue settings
- Establish and maintain effective working relationships with staff, contractors and facility users
Job Duties
- Process and track all reservations and sundry items from horse park exhibitors, clients, and attendees by utilizing the RMS booking software
- Process orders by running credit cards and logging all money received
- Work closely with Horse Park Manager to coordinate check in/out process and day-to-day operation of the events
- Responsible for accurately processing all reservation orders assigned for Horse Park events
- Coordinate and customize Welcome Packets for Horse Park event campers/attendees
- Provide show site support, audit stall and RV space usage, work the service desk during event, move-in, and move-out
- Enter exhibitors into database, create work orders and distribute automated reports to the appropriate staff
- Research and solve customer service issues
- Coordinate the fulfillment of guest services
- Recommend and implement goals, objectives, and practices for providing effective and efficient customer service
- Plan, service, and supervise the use of utilities, equipment and other exhibitor services
- Maintain an active and positive relationship with internal and external partners
- Assist Events Department when necessary
- Provide excellent customer service assistance to internal and external clients
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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