Homewood Suites Grapevine - Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Highgate is a leading real estate investment and hospitality management company with over 15 billion dollars of assets under management and a global portfolio that includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established with a 30-year track record as an innovator in the hospitality industry, Highgate is committed to delivering industry-leading services by guiding properties throughout all stages of their lifecycle, including planning, development, recapitalization, and disposition. The company’s portfolio spans a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts marked by contemporary programming and digital expertise.... Show More
Job Requirements
- At least high school diploma
- Minimum 5-6 years progressive hotel experience
- Ability to work long hours including weekends and holidays
- Strong communication skills
- Friendly and service-oriented manner
- Effective listening and problem-solving ability
- Ability to multitask and prioritize
- Participate in required meetings and management coverage
- Maintain regular attendance
- High personal grooming standards
- Comply with all company policies
- Ability to lift up to 20 pounds occasionally
- Maintain confidentiality
- Perform additional duties as assigned by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify guest and employee concerns
- Multi-task and prioritize department functions
- Attend all required meetings and training sessions
- Participate in management on duty coverage
- Maintain regular attendance and punctuality
- High standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Identify problems and assist with solutions
- Effective problem-solving skills
- Ability to understand and evaluate complex data
- Maintain confidentiality of sensitive information
Job Duties
- Play a pivotal role in hotel sales efforts including client meetings and hosting events
- Tour operating departments daily and make adjustments with department heads
- Conduct weekly staff meetings and training sessions
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budget productivity and accounting procedures
- Develop managers through competency and corporate training
- Participate in management on duty coverage as scheduled
- Monitor and mentor management trainees
- Adhere to company policies and train new managers
- Assist in hotel budget processes
- Ensure service standards training and compliance across departments
- Foster a positive team environment focused on guest satisfaction
- Conduct regular inspections of rooms with housekeeping and maintenance
- Manage invoice processing and financial document submissions
- Oversee property cleanliness and maintenance programs
- Ensure employee attentiveness and efficiency with guests and colleagues
- Forecast financial positions using data analysis
- Conduct management interviews and enforce hiring standards
- Interview final management candidates
- Perform executive committee performance appraisals and ensure compliance
- Motivate, coach, counsel and discipline management staff
- Perform duties as requested by senior regional leadership
- Ensure fair and equitable treatment of employees
- Engage with clients on property to support sales
- Be present in public areas to assist guests during peak times
- Manage hotel safe security and conduct audits
- Lead monthly credit meetings and oversee credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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