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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company with an extensive and diverse portfolio valued at over $15 billion. The company's global reach spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America, making it a prominent leader in the hospitality industry. Founded on 30 years of innovative excellence, Highgate has developed a reputation for providing expert guidance at every phase of the property cycle, including planning, development, recapitalization, and disposition. Their expertise extends across various types of properties, including bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all of... Show More
Job Requirements
- At least high school diploma or equivalent
- Proven experience in hospitality management or related field
- Ability to work flexible hours including weekends and holidays
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and financial reports
- Proficient with hotel management software and Microsoft Office
- Ability to maintain confidentiality
- Physical ability to perform job duties including lifting up to 20 pounds
- Commitment to customer service excellence
- Ability to work in a fast-paced environment
- Must be detail-oriented and proactive
- Ability to train and develop staff
- Legal authorization to work in the United States
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Long hours sometimes required
- Maintain warm and friendly demeanor
- Effective verbal and written communication with employees and guests
- Effective listening and clarifying concerns
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as needed
- Maintain regular attendance
- High standards of personal appearance and grooming
- Comply with hotel standards for safe and efficient operations
- Maximize productivity and assist in problem solving
- Ability to handle problems effectively
- Understand and evaluate complex information
- Maintain confidentiality of information
- Ability to perform light physical work
- Perform other duties as requested by management
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including training sessions and reviewing sales and operations efforts
- Meet all financial review dates and corporate directives timely
- Hold monthly financial review with department managers MIDs and supervisors
- Ensure department heads maintain budgeted productivity and follow accounting procedures
- Develop managers for future advancement through training programs
- Participate in M.O.D. coverage as scheduled
- Maintain contact with management trainees
- Adhere to and train new managers on Highgate policies and procedures
- Assist in budget process as required
- Ensure training in service standards in each department
- Create positive team-oriented environment focusing on guest service
- Inspect rooms weekly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Submit financial documents monthly in compliance with accounting calendar
- Maintain cleanliness and maintenance of property
- Ensure employee interactions are attentive courteous and efficient
- Forecast monthly financial position and analyze data
- Conduct management interviews and ensure compliance with hiring procedures
- Interview final candidates for vacant management positions
- Perform Executive Committee members performance appraisals
- Motivate coach counsel and discipline management personnel
- Perform duties requested by Vice President or Regional Director of Operations
- Ensure fair and equitable employee treatment
- Meet clients on property to support sales efforts
- Greet guests during peak times
- Ensure security procedures for hotel safe and conduct monthly audits
- Conduct monthly credit meetings and oversee credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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