Homewood Suites Allentown West Fogelsville - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our establishment is a prominent hotel located in Allentown, Pennsylvania, strategically positioned to cater to a diverse clientele ranging from families visiting local attractions like Dorney Park and Wildwater Kingdom to business travelers connected to major corporations such as Mack, Nestle, and Olympus. As a respected player in the hospitality industry, our hotel prides itself on providing guests with comfort and convenience, highlighted by amenities such as a hot full breakfast served daily, evening socials from Monday through Thursday, and inclusive suite kitchens stocked with guest favorites. Additionally, facilities like a 24-hour fitness center and an indoor pool support guests... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
- Strong customer service orientation
- Effective communication skills
- Ability to multitask and solve problems efficiently
- Basic financial skills
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong verbal and written communication skills
- Demonstrated problem-solving abilities
- Excellent multitasking capabilities
Job Duties
- Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times
- Effectively convey information and ideas, and address guest inquiries and issues promptly
- Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
- Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs
- Work with and understand financial information, performing basic arithmetic functions as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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