Home2 Suites College Station - Operations Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Home2 Suites by Hilton College Station is a modern extended-stay hotel located just one block from Texas A&M University, also known as 'AggieLand.' The hotel offers convenient access to Easterwood Airport, only a 10-minute drive away, as well as nearby attractions such as Wolf Pen Creek Park, Veterans Park, and Kyle Field. It caters to a diverse range of travelers including family visitors, students, business travelers, and attendees of sporting events. The property is designed to offer guests all the comforts of home, featuring suites equipped with kitchens that include microwaves, dishwashers, and full-size refrigerators. Guests can stay connected with... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 to 3 years of progressive hotel or related field experience
- Valid driver's license for applicable state
- Ability to effectively communicate verbally and in writing
- Ability to make quick and accurate decisions
- Ability to handle stressful situations including guest disputes
- Initiative to anticipate job needs
- Maintain composure and objectivity under pressure
- Experience in problem solving
- Ability to assimilate complex information and modify as needed
- Strong listening and interpersonal skills
- Competency with financial data and basic arithmetic
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Ability to handle guest objections and disputes satisfactorily
- Demonstrated initiative in job performance
- Ability to maintain composure and objectivity under pressure
- Effective problem handling skills
- Ability to assimilate complex information from disparate sources and adjust to needs
- Effective listening and understanding skills
- Ability to work with and understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag when working
- Maintain a friendly and warm demeanor at all times
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Establish and maintain good communications and teamwork with fellow associates and other departments
- Monitor all VIP and special guest requests and be familiar with all in-house groups
- Fully comprehend and execute all relevant phases of the front desk computer system and checklist
- Be familiar with P.M.S. system used in the hotel
- Monitor and follow up on servers/baristas/bartenders’ cash overages and shortages
- Follow and enforce all Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, helpful and courteous at all times
- Assist in preparation of staff schedules according to business forecast and wage control
- Assist food and beverage, front desk operations and housekeeping based on volume and need
- Assist in training new hires and current associates regularly
- Assist the FOM in ensuring associates maintain Aimbridge Hospitality standards
- Be familiar with emergency procedures and know locations of fire extinguishers and exits
- Assist in monthly inventories and reconciliations
- Follow up promptly on accidents, problems or guest complaints in food and beverage and front desk departments
- Answer all guest inquiries timely and professionally
- Help maintain productivity levels at or above budgeted standards
- Perform other duties as required by management
- Access back of house areas and sensitive information
- Handle cash, prepare and deposit cash drops, secure and balance bank
- Interact and occasionally have unsupervised contact with guests or colleagues
- Control access to sensitive areas including Hotel Safe, Master Keys, guestrooms, Storage/Liquor Room, and secured file cabinets
- Drive safely on behalf of the company for business reasons
- Maintain a high level of trust and responsibility
- Represent the company with reputation and good character and exercise sound judgment
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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