Home2 Suites College Station - Operations Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability income
Long-term disability income
term life insurance
AD&D insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Home2 Suites by Hilton College Station is a modern extended-stay hotel located just one block from Texas A&M University, also known as 'AggieLand.' This hotel offers convenient access to Easterwood Airport, just a 10-minute drive away, and is close to notable local attractions such as Wolf Pen Creek Park, Veterans Park, and Kyle Field. It is ideally suited for travelers visiting family, students, attending large sporting events, or staying for business-related extended visits in the Bryan-College Station area. Home2 Suites by Hilton prides itself on providing guests with a comfortable and convenient environment featuring amenities like kitchens equipped with microwaves,... Show More
Job Requirements
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Ability to handle guest objections and disputes satisfactorily
- Initiative in job performance
- Ability to maintain composure and objectivity under pressure
- Effective problem-solving skills
- Ability to assimilate complex information from disparate sources
- Effective listening and communication skills
- Ability to work with financial information and basic arithmetic functions
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Ability to handle guest objections and disputes satisfactorily
- Initiative in job performance
- Ability to maintain composure and objectivity under pressure
- Effective problem-solving skills
- Ability to assimilate complex information from disparate sources
- Effective listening and communication skills
- Ability to work with financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming
- Maintain a friendly and warm demeanor at all times
- Comply with Aimbridge Hospitality standards and regulations
- Establish and maintain good communications and teamwork with fellow associates and other departments
- Monitor VIP and special guest requests and be familiar with in-house groups
- Execute all relevant phases of front desk computer systems and checklists
- Be familiar with Property Management Systems used in the hotel
- Monitor and follow up on cash overages and shortages for servers, bartenders, and baristas
- Enforce all Aimbridge Hospitality policies
- Ensure employees provide attentive, friendly, and courteous service
- Assist in preparation of staff schedules according to business forecasts
- Assist food and beverage, front desk, and housekeeping departments as needed
- Assist in training new hires and current associates
- Support the Front Office Manager in maintaining Aimbridge Hospitality standards
- Be familiar with emergency procedures and react accordingly
- Assist in monthly inventories and reconciliations
- Follow up on accidents, problems, or guest complaints
- Answer guest inquiries professionally and promptly
- Help maintain productivity levels at or above budget
- Perform other duties, attend meetings or trainings as required
- Access back of house areas and sensitive information
- Handle cash, prepare deposits, secure and balance bank
- Interact with guests and colleagues
- Manage access to sensitive hotel areas including Hotel Safe and Master Keys
- Drive safely on company business
- Maintain a high level of trust and responsibility
- Represent the company with good character and sound judgment
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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