Home2 Suites College Station - Operations Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
AD&D insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Job Description
Home2 Suites by Hilton College Station is a modern extended-stay hotel conveniently located just one block from Texas A&M University, also known as 'AggieLand'. This hotel offers travelers a comfortable home away from home, whether they are visiting family and students, attending sporting events, or on business trips. The property features well-equipped suites that include amenities such as microwaves, dishwashers, full-sized refrigerators, free WiFi, and large work areas, ensuring guests can stay connected and productive. Additionally, guests can relax on sofa beds and enjoy HD channels via 42-inch TVs. The hotel is also strategically located near key attractions such as... Show More
Job Requirements
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high-pressure situations including handling guest objections and disputes
- Initiative in job performance including anticipating needs
- Ability to maintain composure and objectivity under pressure
- Effectiveness in handling workplace problems including anticipating, preventing, identifying and solving issues
- Ability to assimilate complex information from disparate sources
- Effectiveness in listening understanding and clarifying concerns and issues of co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high-pressure situations including handling guest objections and disputes
- Initiative in job performance including anticipating needs
- Ability to maintain composure and objectivity under pressure
- Effectiveness in handling workplace problems including anticipating, preventing, identifying and solving issues
- Ability to assimilate complex information from disparate sources
- Effectiveness in listening understanding and clarifying concerns and issues of co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic
Job Duties
- Approach all encounters with guests and associates in a friendly service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming including wearing proper uniform and name tag
- Maintain a friendly and warm demeanor at all times
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Establish and maintain good communication and teamwork with fellow associates and other departments
- Monitor all VIP and special guest requests and be familiar with all in-house groups
- Fully comprehend and execute all relevant phases of the front desk computer system and checklist
- Be familiar with PMS system used in the hotel
- Monitor and follow up on all servers/baristas/bartenders' cash overages and shortages
- Follow and enforce all Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, helpful and courteous to guests and fellow employees
- Assist in preparation of staff schedules according to business forecast maintaining adherence to wage control, productivity standards and guest service scores
- Assist food and beverage department, front desk operations and housekeeping department based on volume and need
- Assist in training of new hires and current associates regularly
- Assist the FOM in ensuring associates follow Aimbridge Hospitality standards including answering phones, guest request logs
- Be familiar with emergency procedures and react accordingly
- Assist in monthly inventories and reconciliations
- Follow up immediately on accidents, problems or guest complaints in food and beverage and front desk departments
- Answer all guest inquiries in a timely and professional manner
- Help maintain productivity levels at or above budgeted standards
- Perform other duties and attend meetings or trainings as required
- Have access to back of house areas and sensitive information
- Handle cash, prepare and deposit cash drops, secure and balance bank
- Interact and occasionally have unsupervised contact with guests and colleagues
- Access and control sensitive areas including hotel safe, master keys, guestrooms, storage/liquor room and secured cabinets
- Drive safely for business reasons
- Maintain high level of trust and responsibility
- Represent the company with reputation and good character and exercise sound judgment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: