Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
vision coverage
Life insurance
Disability Coverage
Retirement Plan
Paid Time Off
Free shuttle service
Gym membership
Tuition Reimbursement
Employee Discounts
Job Description
Full House Resorts is a prominent hospitality and gaming company known for delivering outstanding entertainment experiences across its portfolio of casino resorts and dining establishments. Renowned for its commitment to quality service and guest satisfaction, Full House Resorts operates various properties that combine gaming, dining, accommodation, and entertainment to create memorable experiences for guests. As a leader in the hospitality industry within the gaming environment, Full House Resorts emphasizes a positive work culture, employee development, and operational excellence. The company’s dedication to staff welfare and professional growth contributes to its reputation as a preferred employer in the gaming and hospitality... Show More
Job Requirements
- Three or more years of recent and related hospitality or restaurant experience, including two years of supervisory experience, preferably within a gaming environment
- Successful completion of Bloodborne Pathogens and hazardous material training within 3-6 months
- A Food Handler's certification is required
- Knowledge of various laws related to safety, workers compensation, employment, and the Colorado Limited Gaming Act
- Excellent customer service skills
Job Qualifications
- Demonstrated hospitality or restaurant management experience, preferably within a gaming environment
- Demonstrated experience dealing with employees in restaurant operations
- Demonstrated experience in managing employees
- Demonstrated experience performing within specific deadlines or under pressure
- Demonstrated experience problem solving, organizing, and prioritizing work
Job Duties
- Supervises and manages Home Cafe operations
- Acts as a backup to Home Cafe staff, acting as a bus person, host or hostess, wait person, dishwasher, cook, and prep cook when needed
- Ensures quality services to guests and employees
- Develops, maintains, and enhances positive relations with all guests and employees
- Assists in supervision of restaurant programs for compliance with safety and employment laws, and the Colorado Limited Gaming Act
- Manages and develops an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff
- Conducts performance reviews
- Supervises and develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations
- Monitors that all assigned employees have reported to work, and makes schedule adjustments for proper coverage
- Assures that the Home Cafe is ready for business, including ensuring computers are working properly, the wait station is prepared, food is properly stored and of standard quality, TV on proper channel, prep kitchen, etc.
- Ensures all employees wear and maintain all uniforms properly, including nametags and supervisor wears a gaming license if in possession
- Ensures regular and reliable attendance
- Ensures that all employees are informed of company and department policies and procedures
- Reviews and authorizes employee timecards as required for payroll processing
- Attends and participates in departmental meetings and provides clarification and guidance regarding restaurant issues, goals, and objectives
- Makes professional contacts with industry professionals regarding restaurant issues
- Assists to anticipate, reduce, or eliminate complaints from guests
- Assists with monthly inventory reconciliation and prepares necessary paperwork
- Alerts supervisor of concerns regarding food and beverage quality, selection, and variety
- Follows established security protocols to ensure a safe work environment
- Maintains alertness for responsibilities and customer satisfaction
- Performs other duties and special projects as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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