Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.04
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay
Job Description
The Front Desk Lead position is an essential role at the Holiday Inn Express Walnut Creek, a renowned hotel conveniently located just off I-680 in Walnut Creek, California. This property is part of Aimbridge Hospitality, a well-established hospitality management company recognized for delivering exceptional guest services and maintaining high operational standards across its properties. The Holiday Inn Express Walnut Creek caters to a diverse clientele, including business travelers and tourists alike, offering easy access to nearby businesses such as CVS, Kaiser Permanente, and John Muir Hospital, as well as popular attractions in the San Francisco Bay area. The hotel features... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Ability to multitask and be detail-oriented
- Strong communication skills
- Ability to problem solve effectively
- Ability to work under pressure
- Ability to handle cash transactions
- Ability to maintain professional appearance
- Ability to work as part of a team
- Availability to comply with scheduling needs
- Ability to operate front desk computer systems
Job Qualifications
- High school diploma or equivalent
- College coursework in related field preferred
- Experience in hotel or related field
- Leadership experience preferred
- Positive and upbeat personality
- Ability to multitask and be detail-oriented
- Strong problem-solving skills
- Clear communication abilities
- Ability to evaluate alternatives quickly
- Ability to work well under pressure
- Effective in workplace problem handling
- Good listening and understanding skills
- Basic financial knowledge and arithmetic
- Ability to maintain composure under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly and service oriented manner
- Maintain high standards of personal appearance and grooming including proper uniform and name tag
- Maintain regular attendance in compliance with hotel standards
- Comply with hospitality standards and regulations
- Conduct thorough orientation for front desk agents
- Assist with higher-level guest and associate concerns
- Greet and welcome guests according to standards
- Maintain operation of telephone switchboard
- Handle requests for information, mail, and messages courteously
- Answer guest inquiries about hotel services and local information
- Establish teamwork with fellow associates and departments
- Follow credit policies
- Manage room reservations and rate quoting
- Be familiar with hotel policies and emergency procedures
- Handle check-ins and check-outs efficiently
- Operate front desk computer systems
- Ensure logging and delivery of packages and messages
- Use proper radio etiquette
- Attend management meetings
- Perform duties as requested by management
- Handle cash transactions securely
- Interact with guests and colleagues
- Access and manage sensitive hotel areas
- Drive safely on behalf of the company
- Maintain trust and responsibility
- Represent the company with good judgment and character
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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