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Holiday Inn Express & Suites Hayward - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
This hiring establishment is a brand new hotel located in the heart of Silicon Valley, Hayward, California. Situated conveniently near major cities such as San Francisco, Oakland, San Jose, and Pleasanton, this hotel offers guests a unique blend of natural beauty, modern amenities, and exceptional hospitality. Leveraging the vibrant economic and cultural hub that Hayward provides, the hotel is surrounded by the green hills and the bay, offering guests a scenic and enjoyable stay. With its proximity to California State University, East Bay, as well as numerous high-tech firms and manufacturing companies, the hotel caters to a diverse clientele ranging... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 to 3 years of progressive hotel or related experience
- Previous supervisory experience preferred
- Valid driver’s license
- Compliance with Food Handlers, Alcohol Awareness, CPR, and First Aid certifications
- Strong interpersonal and problem-solving skills
- Ability to manage multiple tasks efficiently under pressure
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Certification compliance such as Food Handlers, Alcohol Awareness, CPR, and First Aid
- Strong leadership and communication skills
- Ability to work in a fast-paced hospitality environment
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and ensure every guest feels valued
- Track logs, manage messages and packages, and handle operational details promptly
- Monitor room rates, packages, and promotions to boost revenue and guest satisfaction
- Lead, train, and motivate the front desk team to provide exceptional service
- Resolve guest concerns and workplace issues with confidence and creativity
- Maintain safety standards and quality assurance at the front desk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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