Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Halekulani is a historic and iconic luxury hotel located on the world-renowned Waikiki Beach in Honolulu, Hawaii. For over 100 years, it has been a symbol of gracious hospitality, impeccable service, and unparalleled cuisine, creating an atmosphere that celebrates cultural heritage and legacy. The hotel’s core values emphasize LEGACY, which is reflected in every aspect of the guest experience, from the well-preserved architecture to the personalized service that honors Hawaiian traditions. Halekulani and its sister property, Halepuna Waikiki, uphold this legacy by fostering a work environment where employees live the "art of service," contributing to a refined and memorable stay... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- prior restaurant service or guest relations experience preferred
- minimum 21 years of age
- ability to obtain Liquor Commission Card
- ability to anticipate guest needs and respond promptly
- familiarity with hotel services, features and local attractions
- highly organized and detail-oriented
- ability to multi-task
- ability to maintain positive guest relations
- familiarity with P.O.S. system operation and manual procedures
Job Qualifications
- High school diploma or equivalent vocational training certificate
- prior restaurant service or guest relations experience preferred
- minimum 21 years of age to serve alcoholic beverages
- ability to obtain Liquor Commission Card
- ability to anticipate guest needs and respond promptly
- familiarity with all hotel services, features and local attractions
- highly organized and detail-oriented
- ability to multi-task
- ability to maintain positive guest relations at all times
- familiarity with P.O.S. system operation and manual procedures
Job Duties
- Take guests' food and beverage orders, utilizing suggestive selling techniques
- serve orders to guests
- prepare beverage orders such as specialty coffee, tea and other items
- assist guest with orders and prepare as requested within designated timeliness
- maintain complete knowledge of bakery products, coffee and tea characteristics and description
- maintain positive guest relations and promote program through guest interaction and feedback
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests
- clean and reset tables immediately
- complete opening side duties as assigned
- complete closing side duties as assigned
- perform proper check settlement, tip reporting and closing reconciliation procedures
- replenish products in display case and retrieve products from bakery area
- maintain, prepare and stock logo packaging items for bakery items
- be familiar with all hotel services and local attractions to respond to guest inquiries accurately
- resolve guest complaints ensuring satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- check storage areas for supplies, organization and cleanliness
- establish par levels and check order status for timely delivery
- assist other staff as necessary
- complete paperwork and closing duties in accordance with departmental standards
- perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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