Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee Recognition Program
Job Description
Halepuna Waikiki by Halekulani is a distinguished hotel located in Honolulu, Hawaii, known for its exquisite blend of luxury, comfort, and authentic local charm. This distinguished property offers guests a serene and welcoming environment with beautiful ocean views, elegant amenities, and personalized guest services that reflect the spirit of the Hawaiian islands. As part of the Halekulani family, Halepuna Waikiki prides itself on a commitment to delivering exceptional hospitality experiences, combining cultural authenticity with modern luxury. The hotel features beautifully appointed guest rooms, multiple dining venues, a wellness center, and a team dedicated to exceeding guest expectations at every interaction.Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- Prior restaurant service and guest relations experience preferred
- Minimum 21 years of age to serve alcoholic beverages
- Liquor commission card and certification from alcohol awareness program required to serve alcoholic beverages
Job Qualifications
- High school diploma or equivalent vocational training certificate
- Prior restaurant service and guest relations experience preferred
- Certification of previous training in liquor, wine and food service preferred
- Ability to anticipate guest needs
- respond promptly and acknowledge all guests
- Ensure familiarity with all hotel services/features and local attractions and activities
- Must be highly organized, detail-oriented and have the ability to multi-task
- Ability to maintain positive guest relations at all times
- Familiarity with P.O.S. system operation and manual procedures
Job Duties
- Take guests' food & beverage orders, utilizing suggestive selling techniques
- serve orders to guests
- Prepare beverage orders such as specialty coffee, tea and other items offered in the boulangerie and restaurant
- Assist guest with orders and prepare as requested and ensure that they are prepared within designated timeliness
- Maintain complete knowledge of bakery products, coffee and tea characteristics and description
- Maintain positive guest relations and promote program though guest interaction and feedback
- Maintain complete knowledge of correct maintenance and use of equipment
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Clean and reset tables immediately
- Complete opening side duties as assigned
- Complete closing side duties as assigned
- Perform proper check settlement, tip reporting and closing reconciliation procedures
- Responsible for replenishing products in display case and retrieving products from bakery area
- Responsible for maintaining, preparing and stocking logo packaging items for all bakery items
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Check storage areas for proper supplies, organization and cleanliness and inform designated personnel to rectify any deficiencies
- Establish par levels and check the status of all orders ensuring they are delivered within designated timelines
- Assist other staff whenever necessary
- Complete all paperwork and closing duties in accordance with departmental standards
- Perform all other duties as may be required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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