Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The hiring establishment is a reputable hotel known for its commitment to exceptional guest services and a welcoming environment. As a full-service hotel, it offers a wide range of amenities and accommodations tailored to both business and leisure travelers. The hotel prides itself on providing memorable experiences through attentive service and well-trained staff dedicated to maintaining a high standard of hospitality. Employment with this hotel positions candidates within a dynamic industry where professionalism, guest interaction, and operational excellence are paramount. This is a full-time role, emphasizing consistent performance and dedication throughout varying shifts, including nights, weekends, and holidays, ensuring the... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office operations or management
- Proficiency with MICROS or equivalent property management systems
- Strong communication and leadership skills
- Ability to remain calm under pressure
- Flexibility to work various shifts including nights weekends and holidays
- Commitment to teamwork and guest satisfaction
Job Qualifications
- Experience in front office management or a similar supervisory role
- Proficiency in using hotel management software such as MICROS
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Ability to handle high-stress situations calmly and effectively
- Commitment to providing exceptional guest service
- Flexibility to work varied shifts including nights weekends and holidays
- High school diploma or equivalent
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with housekeeping and engineering departments regarding guest rooms requests and maintenance requests needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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