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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hilton Knoxville is a premier hotel located in the heart of downtown Knoxville, Tennessee. Conveniently situated near top attractions such as Neyland Stadium, World’s Fair Park, and the University of Tennessee, this hotel offers an exceptional environment both for guests and team members alike. Featuring amenities like a rooftop pool, an on-site Starbucks, and direct access to the Knoxville Convention Center via a covered skybridge, Hilton Knoxville attracts a diverse blend of business travelers, university visitors, and event attendees. This central, walkable city setting provides a dynamic and fast-paced workplace where hospitality professionals can thrive. The hotel prides itself on... Show More
Job Requirements
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software and Microsoft Office suite
- strong customer service orientation
- excellent verbal and written communication skills
- ability to handle multiple tasks simultaneously
- problem-solving mindset with a positive attitude
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related customer service field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- strong problem-solving and multitasking abilities
- ability to work in a fast-paced environment
Job Duties
- greet and welcome guests with a warm and friendly attitude
- efficiently manage guest check-ins and check-outs
- accurately handle reservations and maintain booking records
- respond promptly and effectively to guest inquiries and requests
- coordinate with other hotel departments to ensure seamless guest experiences
- manage front desk financial transactions and billing
- resolve guest issues and complaints with professionalism and a positive approach
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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