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Aimbridge Hospitality

Hilton Knoxville - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Join our dynamic hospitality team as a Front Desk Agent, where you will serve as the essential ambassador of our hotel, creating memorable experiences for every guest. Our hotel prides itself on delivering exceptional customer service, offering warm welcomes, seamless check-in and check-out processes, and a hospitable environment that feels like a home away from home. As a Front Desk Agent, you will be the face of the hotel, engaging with guests in a way that turns first impressions into lasting memories, all while managing the demanding multitasking environment behind the scenes.

This role involves mastering the art of hos... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hotel or hospitality preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Strong communication skills
  • Customer service oriented
  • Ability to multitask effectively
  • Problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • Experience in hotel or related hospitality field preferred
  • Proficient with hotel management software
  • Skilled in Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Able to multitask and work well under pressure

Job Duties

  • Provide warm and welcoming service to guests
  • Manage check-in and check-out processes efficiently
  • Handle guest inquiries and requests promptly
  • Coordinate with housekeeping and maintenance for room readiness
  • Maintain accurate records of reservations and financial transactions
  • Resolve guest complaints with professionalism and empathy
  • Use hotel management software and Microsoft Office for daily operations

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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