Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401k
Paid Time Off
Team member travel discount
Job Description
Tru by Hilton is a vibrant and modern hotel brand under the globally recognized Hilton portfolio, committed to providing exceptional hospitality experiences for guests nationwide. For 2025, Hilton has been honored as the #1 Best Company to Work For in the U.S. for the fourth time, reflecting its strong company culture, dedication to employees, and commitment to excellence. Since first appearing on the Great Place to Work list in 2016, Hilton has become the top hospitality company globally, earning over 600 awards, including more than 65 number one recognitions worldwide. These accolades stem from the passion, dedication, and heart Hilton... Show More
Job Requirements
- 21 years of age or older
- a minimum of 2 years experience in a similar role
- flexibility and willingness to work beyond scheduled hours including weekends and holidays
- strong understanding of guest service principles and service recovery practices
- proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software such as PeP and M3 or equivalent
- excellent verbal and written communication skills
- self-motivated
- strong organizational, time management, and multitasking abilities
- general understanding of financial management
- professional attitude
- high school diploma or equivalent required
Job Qualifications
- 21 years of age or older
- a minimum of 2 years experience in a similar role
- flexibility and willingness to work beyond scheduled hours including weekends and holidays
- strong understanding of guest service principles and service recovery practices
- proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software such as PeP and M3 or equivalent
- excellent verbal and written communication skills
- self-motivated
- strong organizational, time management, and multitasking abilities
- general understanding of financial management
- professional attitude
- high school diploma or equivalent required
- hospitality or business education is a plus
Job Duties
- Provide inspired leadership for the organization
- identify and address problems and opportunities for the company
- help promote a company culture that encourages top performance and high morale
- own guest satisfaction by consistently monitoring service quality and team performance
- respond to guest feedback, concerns, and complaints promptly, professionally, and with effective service recovery strategies
- monitor and manage guest feedback platforms and respond as appropriate to improve the hotel's reputation
- conduct post-stay follow-ups or in-stay resolution outreach to ensure guest issues are resolved to satisfaction
- create a welcoming, proactive front of house culture that aligns with Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now values
- supervise front desk, night audit, and breakfast team members
- provide coaching, motivation, and support
- develop weekly team schedules based on occupancy forecasts and labor budgets
- regularly work front desk and breakfast shifts
- respond to last-minute call-outs and scheduling issues with flexibility, including covering shifts if necessary
- train team members in Hilton brand standards, operational procedures, and guest service expectations
- conduct regular team meetings, performance check-ins, and corrective action plans when needed
- perform routine property inspections to ensure cleanliness, safety, and brand compliance
- ensure compliance with Hilton Brand Standards, company policies, and health, safety, and labor regulations
- address inspection findings promptly and document corrective actions
- use M3 and Hilton’s Reservation System for daily operations and reporting
- oversee accounts receivable, including invoicing and payment processing
- process guest and third-party payments accurately and securely
- handle, reconcile, and safeguard all cash transactions
- maintain confidentiality and security of sensitive information
- manage inventory levels and place supply orders
- monitor usage to prevent overstocking, waste, or shortages
- develop, implement, and review operational policies and procedures
- maintain open communication with other departments and management
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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