Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedules
Job Description
Hilton is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences across its worldwide portfolio of hotels and resorts. Renowned for its dedication to quality, innovation, and customer satisfaction, Hilton has established itself as a leader in the hospitality industry. Guests choose Hilton for its welcoming atmosphere, high standards of service, and extensive range of amenities that cater to both business and leisure travelers. The company continuously invests in staff training and operational excellence to ensure that every stay is memorable and enjoyable. As part of its ongoing growth and commitment to delivering superior service,... Show More
Job Requirements
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Job Qualifications
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Front office/concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Job Duties
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards and conduct audits as required
- Assist other departments, as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
A simple hiring platform for hospitality businesses.
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