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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Hilton Garden Inn is a renowned hospitality brand recognized for its commitment to delivering a consistent and high-quality guest experience. Part of the Hilton portfolio, Hilton Garden Inn combines the comfort of home with the services of a full-service hotel, catering primarily to business travelers and leisure guests. The property prides itself on maintaining a welcoming atmosphere, modern amenities, and excellent customer service to ensure every guest's satisfaction. The company culture fosters inclusivity, respect, and professional growth, making it an attractive workplace for individuals seeking to build a career in the hospitality industry.
The role of Front Office Supervi... Show More
The role of Front Office Supervi... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of hotel front desk experience
- Supervisory or leadership experience preferred
- Strong customer service skills
- Excellent communication skills
- Ability to work flexible schedules
- Experience with property management systems preferred
Job Qualifications
- High school diploma or equivalent required
- Hospitality or business education preferred
- Minimum 1-2 years hotel front desk experience required
- Previous supervisory or leadership experience preferred
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work flexible schedules including nights, weekends, and holidays
- Experience with hotel property management systems preferred
Job Duties
- Supervise front desk agents during assigned shifts and ensure smooth daily operations
- Ensure all guests are greeted and assisted in a friendly, professional manner
- Monitor check-in and check-out processes for efficiency and accuracy
- Ensure proper cash handling, billing accuracy, and folio management
- Ensure compliance with hotel procedures, policies, and brand standards
- Handle guest concerns, complaints, and service recovery in a professional and timely manner
- Provide assistance with reservations, room assignments, and special requests
- Ensure VIP guests, Hilton Honors members, and group guests receive appropriate recognition and service
- Assist in training and mentoring front desk associates
- Provide guidance and support to team members during shifts
- Help maintain a positive and productive team environment
- Communicate operational updates and expectations to staff
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Assist with daily reports, shift audits, and operational documentation
- Support implementation of hotel initiatives, promotions, and guest service programs
- Ensure front desk area remains clean, organized, and professional
- Ensure adherence to hotel safety procedures and emergency protocols
- Maintain confidentiality of guest information
- Follow all company and brand policies regarding guest service and operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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