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Hilton Garden Inn Albuquerque Airport - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hotel is strategically located near Albuquerque International Sunport, offering convenient access with a complimentary shuttle service. Guests enjoy close proximity to the University of New Mexico's athletics complex and main campus, just 10 minutes away, and Kirtland Air Force Base, located four miles east. This establishment prides itself on excellent guest service and provides amenities such as a cooked-to-order breakfast and dinner served daily in the Garden Grille & Bar, along with a heated indoor pool for guest relaxation. What truly distinguishes our property is our dedicated team who foster a supportive and collaborative environment, celebrating successes with regular... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- working knowledge of hotel software and computer systems
- strong interpersonal and communication skills
- availability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and customer service skills
- ability to multitask and solve problems quickly
Job Duties
- greet and check in guests warmly and efficiently
- manage guest check-outs and resolve billing
- handle guest requests and provide information about hotel services
- coordinate reservations and room assignments
- maintain communication with housekeeping and maintenance departments
- manage front desk operations and financial transactions
- address and resolve guest complaints promptly
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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