Hilton Garden Inn Albuquerque Airport - Dual Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
On-site employee events
Job Description
The Dual Assistant General Manager position is a pivotal role within our hospitality group, responsible for overseeing the efficient operation and guest satisfaction across two hotel properties. Our company operates in the dynamic hotel industry, committed to delivering exceptional guest experiences while maximizing operational profitability. With a strong focus on revenue generation, cost control, guest satisfaction, and associate development, this role supports the General Manager by stepping in as the senior operational leader in their absence, ensuring the smooth running of all key hotel departments including Guest Services, Food and Beverage, Engineering, Accounting, Sales, and Housekeeping.
Our hotels provi... Show More
Our hotels provi... Show More
Job Requirements
- Minimum 5 years progressive experience in Rooms or Food and Beverage department
- or 4-year college degree and 2 to 3 years experience in relevant hotel department
- or 2-year college degree and 3 to 4 years hotel department experience
- Previous supervisory experience
- Proficient in Windows Operating Systems
- Able to evaluate and select among alternative courses of action quickly and accurately
- Able to work well in stressful, high-pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective problem handling skills including anticipating, preventing and solving workplace issues
- Ability to assimilate complex information and adjust as necessary
- Effective listening and resolution skills for concerns raised by co-workers and guests
- Ability to understand financial information and perform basic arithmetic
- Clear communication skills
Job Qualifications
- At least 5 years progressive experience in a Rooms or Food and Beverage department at a hotel
- or a 4-year college degree and at least 2 to 3 years experience in a Rooms or Food and Beverage department at a hotel
- or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or Food and Beverage department at a hotel
- Previous supervisory experience required
- Must be proficient in Windows Operating Systems
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective in handling workplace problems including anticipating and solving problems
- Must have the ability to assimilate complex information from disparate sources and adjust to meet needs
- Must be effective at listening to and resolving concerns of co-workers and guests
- Must be able to work with and understand financial information and basic arithmetic functions
- Must be able to convey information and ideas clearly
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, including compliance with dress code and wearing a nametag
- Comply and ensure adherence to hospitality standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting all hotel departments
- Use competencies from training materials to develop self in all operational departments
- Assist the General Manager in revenue generation programs and sales efforts
- Assist in the development of managerial and hourly employees through corporate-approved training programs
- Participate in bi-weekly one-on-ones with Department Heads to facilitate personnel development
- Create an environment where employees make empowered decisions to ensure guest satisfaction
- Follow up on empowerment successes and opportunities
- Assist the General Manager with creation of financial reports
- Participate in required M.O.D. coverage as scheduled
- Ensure training in service standards using steps to effective training
- Ensure recruiting, hiring, and training for Guest Services based on occupancy
- Be in public areas during peak times, greeting guests and offering assistance
- Maintain procedures for handling hotel safe and initiate monthly safe audits
- Ensure all scheduled meetings take place on property
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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