Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.50
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading global hotel management company committed to offering exceptional guest experiences across a diverse portfolio of properties. Known for its dedication to operational excellence and innovative hospitality solutions, Aimbridge Hospitality manages a wide range of hotels, from luxury resorts to select-service properties. The company emphasizes a culture of teamwork, integrity, and continuous improvement, making it a highly respected employer in the hospitality industry.
The Operations Supervisor role at Aimbridge Hospitality is a pivotal position within the hotel, focusing on ensuring seamless operational functions while supervising various operational teams. Working closely under the guidance of the Ge... Show More
The Operations Supervisor role at Aimbridge Hospitality is a pivotal position within the hotel, focusing on ensuring seamless operational functions while supervising various operational teams. Working closely under the guidance of the Ge... Show More
Job Requirements
- At least 2 to 3 years of progressive experience in a hotel or a related field
- high School diploma or equivalent
- valid driver’s license for the applicable state
- ability to convey information and ideas clearly
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful, high pressure situations
- ability to handle guest objections and disputes satisfactorily
- initiative in job performance including anticipating needs
- composure and objectivity under pressure
- effective problem handling including anticipating, preventing, identifying and solving problems
- ability to assimilate complex information from disparate sources
- effective listening and understanding skills
- ability to work with financial information and basic arithmetic functions
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or a related field
- high School diploma or equivalent
- valid driver’s license for the applicable state
- ability to convey information and ideas clearly
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work well in stressful, high pressure situations
- ability to handle guest objections and disputes satisfactorily
- initiative in job performance including anticipating needs
- composure and objectivity under pressure
- effective problem handling including anticipating, preventing, identifying and solving problems
- ability to assimilate complex information from disparate sources
- effective listening and understanding skills
- ability to work with financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- maintain regular attendance in compliance with Aimbridge Hospitality standards
- maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
- maintain a friendly and warm demeanor at all times
- comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- establish and maintain good communications and teamwork with fellow associates and other departments, setting an example as a team leader
- monitor all VIP and special guest requests and be familiar with all in-house groups
- fully comprehend and execute all relevant phases of the front desk computer system and checklist
- be familiar with the Property Management System used in the hotel
- monitor and follow up on cash overages and shortages as applicable
- follow and enforce all Aimbridge Hospitality policies
- ensure employees are attentive, friendly, helpful, and courteous at all times
- assist in preparation of staff schedules according to business forecasts while maintaining wage control and productivity standards
- assist Food and Beverage, Front Desk, and Housekeeping departments based on volume and need
- assist in training new hires and current associates regularly
- assist the Front Office Manager in ensuring standards are maintained
- be familiar with emergency procedures and react appropriately
- assist in monthly inventories and reconciliations
- follow up promptly on accidents, problems, or guest complaints
- answer all guest inquiries professionally and timely
- help maintain productivity levels at or above budgeted standards
- perform other duties and attend meetings or training as required
- handle cash, prepare deposits, and secure and balance bank
- have access and control to sensitive areas and information within the hotel
- drive safely on behalf of the company
- maintain high level of trust and responsibility
- represent the company with reputation and sound judgment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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