Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
The hiring establishment is a well-established hotel located off I-93 within the Cummings Park Business Center, conveniently positioned near local shopping and quick dining options. This location provides easy access to the Woburn Anderson Transportation Center, offering a free shuttle service that connects guests to downtown Boston via a rail link. Guests at this hotel also enjoy the convenience of free parking, an indoor pool, and a fitness center, making it an attractive destination for both business and leisure travelers. The property is committed to providing exceptional guest service and maintaining financial profitability while fostering a positive and engaging environment... Show More
Job Requirements
- Bachelor's degree or applicable Associate's degree
- At least 3 years of Front Office management experience for Associate's degree
- At least 5 years of progressive Front Office management experience in a 500+ room hotel for Bachelor's degree
- Experience with OnQ PMS certification preferred
- Ability to direct at least 3 full-time associates or equivalents
- Strong administrative, executive, and professional skills
- Ability to exercise discretion and independent judgement more than 50 percent of the time
- Availability to work as much time as necessary to complete job responsibilities
Job Qualifications
- Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 3 years of Front Office management experience is required
- Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred
Job Duties
- Directs and administers all guest services operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance including supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyzes data and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department
- Completes tasks or projects as assigned or as required
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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