Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The hiring establishment is a well-established hotel located off I-93 in the Cummings Park Business Center, conveniently positioned next to local shopping and dining options. This hotel offers a blend of business-friendly and leisure amenities including free parking, an indoor pool, and a fitness center, making it an attractive destination for guests. With easy access to the Woburn Anderson Transportation Center, which provides a rail connection to downtown Boston, guests benefit from convenient transportation services complemented by a free shuttle service covering five miles. This prime location and comprehensive facility offerings make the hotel a preferred choice for business travelers... Show More
Job Requirements
- Bachelor’s degree in Business or Hospitality Management preferred
- associate’s degree with at least 3 years of Front Office management experience required
- minimum 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space preferred
- certification in OnQ PMS preferred
- ability to work extended hours as needed
- must customarily direct the work of at least 3 full-time associates
- must perform administrative, executive or professional tasks more than 50 percent of their time
- must use discretion and independent judgment more than 50 percent of their time
- certified to respond to emergencies including operation of Fire Panel and communication with emergency personnel
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management preferred
- associate’s degree with significant experience accepted
- minimum 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space preferred
- specific brand experience or OnQ property management system certification preferred
- previous director level experience preferred
- strong leadership and management skills
- excellent interpersonal and communication skills
- ability to handle guest complaints and resolve issues promptly
- proficiency in data analysis and financial reporting
Job Duties
- Directs and administers all Guest Services operations including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, meeting participation and facilitation
- monitors and develops associate performance including supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly
- initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- implements and monitors all corporate marketing programs
- ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and local area knowledge
- runs and completes daily reports, analyzes data and makes decisions based on data
- resolves guest issues and concerns to guest satisfaction
- recruits, interviews and trains associates
- participates in the Property Manager on Duty program
- is certified to respond to emergencies including operation of the Fire Panel and communication with emergency personnel
- completes tasks or projects as assigned or as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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