High-Volume General Manager - Fayetteville
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Bonus based on performance
competitive salary
Dental Insurance
Employee Discounts
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development
Vision Insurance
Job Description
FGG Spa, LLC is a dynamic and growth-focused franchisee of Hand & Stone Massage and Facial Spa, a well-established brand in the wellness industry. Operating over 60 locations across eight states—New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida—FGG Spa exemplifies a vibrant family-owned business with the scale and benefits of a larger corporation. Despite the growth and operational spread, the company maintains a culture where the people come first, fostering a supportive environment that values both its employees and its clients. The organization is centered around delivering exceptional spa experiences that exceed guest expectations, leveraging the synergy... Show More
Job Requirements
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- A fast learner with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency
- Strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills including attention to detail and multitasking
- Critical thinking skills including customer conflict resolution
Job Qualifications
- 3-5 years of leadership experience
- Proven track record of driving performance and sales results
- Exceptional communication skills
- Passion for building a positive team culture
- Prior spa industry or membership-driven sales experience is a plus
- Strong organizational skills including attention to detail and multitasking
- Excellent verbal and written communication skills
- Computer proficiency, knowledge of retail/appointment booking computer systems is a plus
- Critical thinking skills including customer conflict resolution
- Ability to work independently and as part of a team
Job Duties
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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