Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.00 - $27.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive compensation
comprehensive training
robust benefits
generous vacation packages
Job Description
Hines is a leading global real estate investment manager with a rich legacy rooted in innovation and excellence. Recognized by Fast Company as one of the World’s Most Innovative Companies and by U.S. News & World Report as one of the Best Companies to Work For in 2024, Hines prides itself on a diverse portfolio valued at $93.2 billion. This portfolio spans various property types including living, office, retail, mixed-use, logistics, and life science projects, all designed to enhance value, connection, and inspiration on a global scale. With a strategic approach that combines local expertise with global insights, Hines takes... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience specifically in multifamily, hospitality, or property management
- Two or more years of experience within the hospitality industry
- Experience in property management or multifamily preferred
- Leadership or supervisory experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years of experience specifically in multifamily, hospitality, or property management
- Two or more years of experience within the hospitality industry
- Experience in property management/multifamily strongly preferred
- Leadership or supervisory experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Resourceful team player whose integrity will build strong and trusting relationships with residents and teammates
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Partner with the valet and concierge team to ensure we maintain high elevated service standards
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm systems
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Oversee the concierge department in ensuring resident experience is exemplary
- Take lead in organizing, promoting, and delivering resident events and activities ensuring resident's find value outside the walls of their apartment home
- Arrange coverage for the team as needed
- Book freight elevators for move-ins, move-outs and furniture deliveries
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- Train incoming concierge team on day to day tasks, responsibilities
- Handle and resolve customer complaints. If unable to resolve independently, act as a liaison with Management team to resolve inquiries/complaints
- Respond within 24 hours to residents' requests via telephone, email or postal mail
- Follow up with Residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled, ends with gratification
- Assist with planning, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home
- Identify, communicate and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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