Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive compensation
comprehensive training
generous vacation packages
inclusive environment
Job Description
Hines is a leading global real estate investment manager with a remarkable legacy of innovation and excellence spanning over 65 years. Recognized on Fast Company's prestigious annual list of the World’s Most Innovative Companies for 2024 and featured as one of U.S. News & World Report’s Best Companies to Work For in 2024, Hines prides itself on a diverse portfolio worth $93.2 billion. This portfolio encompasses various property types, including living, office, retail, mixed-use, logistics, and life science projects. These projects are designed to enhance value, connection, and inspiration, all while integrating local expertise with global knowledge.
At Hines, o... Show More
At Hines, o... Show More
Job Requirements
- high school diploma or equivalent from an accredited institution
- two or more years of experience specifically in multifamily, hospitality, or property management
- two or more years of experience within the hospitality industry
- leadership or supervisory experience preferred
- ability to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- two or more years of experience specifically in multifamily, hospitality, or property management
- two or more years of experience within the hospitality industry
- experience in property management/multifamily strongly preferred
- leadership or supervisory experience preferred
- strong customer service orientation
- excellent written and verbal communication skills
- resourceful team player whose integrity will build strong and trusting relationships with residents and teammates
- ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- support residents with use of luggage carts
- monitor guest traffic and parking garage for team members and vendors
- monitor security cameras and fire alarm systems
- answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- update the daily log pertaining to any events and report any concerns to management
- oversee the concierge department in ensuring resident experience is exemplary
- take lead in organizing, promoting, and delivering resident events and activities ensuring resident’s find value outside the walls of their apartment home
- arranging coverage for the team as needed
- book freight elevators for move-ins, move-outs and furniture deliveries
- keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- trains incoming concierge team on day to day tasks, responsibilities
- handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints
- responds within 24 hours to residents’ requests via telephone, email or postal mail
- follows up with Residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
- provide a personalized experience, with emphasis on care and convenience for our future and current residents
- engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled, ends with gratification
- assist with planning, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
- identify, communicate and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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