Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
comprehensive training
robust benefits
generous vacation packages
Job Description
Hines is a globally recognized real estate investment management firm with a rich legacy of innovation and excellence. Renowned for its visionary leadership and commitment to setting industry standards, Hines has earned a prestigious spot on Fast Company's annual list of the World's Most Innovative Companies and has been recognized as one of U.S. News & World Report's Best Companies to Work For in 2024. The company manages a diverse portfolio valued at $93.2 billion, spanning various property types including living, office, retail, mixed-use, logistics, and life science projects. These projects are distinguished not only by their contribution to urban... Show More
Job Requirements
- High school diploma or equivalent
- two or more years of experience specifically in multifamily, hospitality, or property management
- two or more years of experience within the hospitality industry
- experience in property management or multifamily strongly preferred
- leadership or supervisory experience preferred
- strong customer service orientation
- excellent written and verbal communication skills
- resourceful team player with integrity
- ability to work a flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- two or more years of experience in multifamily, hospitality, or property management
- two or more years of experience in hospitality industry
- experience in property management or multifamily strongly preferred
- leadership or supervisory experience preferred
- strong customer service orientation
- excellent written and verbal communication skills
- resourceful team player with integrity
- ability to work flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure comfort for prospects and visitors
- support residents with use of luggage carts
- monitor guest traffic and parking garage for team members and vendors
- monitor security cameras and fire alarm systems
- answer phone calls and transfer to appropriate contacts
- ensure timely package delivery and notify residents
- update daily log and report concerns to management
- oversee concierge department to ensure exemplary resident experience
- organize, promote, and deliver resident events and activities
- arrange team coverage as needed
- book freight elevators for move-ins and deliveries
- maintain information on local restaurants, delivery, and points of interest
- train incoming concierge team on tasks and responsibilities
- handle and resolve customer complaints or escalate to management
- respond to residents' requests within 24 hours via phone, email, or mail
- follow up to ensure inquiries or complaints are satisfactorily resolved
- provide personalized service with emphasis on care and convenience
- engage with residents to foster positive relationships while meeting expectations
- respond to complaints professionally ensuring satisfaction
- assist with planning and delivering resident events
- identify and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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