Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
Training and Development
employee recognition programs
Job Description
Hines is a global real estate investment, development, and management firm renowned for its innovative approach and commitment to excellence. Established over 65 years ago, Hines has grown to manage a diverse portfolio of assets valued at $93.2 billion encompassing a wide variety of property types including living, office, retail, mixed-use, logistics, and life science projects. This extensive portfolio reflects the company’s strategic ability to blend local expertise with global perspectives, offering tailored real estate solutions that enhance value, connection, and inspiration across the communities it serves. Recognized for pioneering sustainable practices and enhancing cityscapes worldwide, Hines has earned accolades... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years of experience in multifamily, hospitality, or property management
- experience in hospitality industry
- experience in property management or multifamily preferred
- leadership or supervisory experience preferred
- strong customer service skills
- excellent written and verbal communication
- ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- two or more years of experience specifically in multifamily, hospitality, or property management
- two or more years of experience within the hospitality industry
- experience in property management/multifamily strongly preferred
- leadership or supervisory experience preferred
- strong customer service orientation
- excellent written and verbal communication skills
- resourceful team player whose integrity builds strong and trusting relationships with residents and teammates
- ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- support residents with use of luggage carts
- monitor guest traffic and parking garage for team members and vendors
- monitor security cameras and fire alarm systems
- answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- update the daily log pertaining to any events and report any concerns to management
- oversee the concierge department in ensuring resident experience is exemplary
- take lead in organizing, promoting, and delivering resident events and activities ensuring residents find value outside the walls of their apartment home
- arrange coverage for the team as needed
- book freight elevators for move-ins, move-outs and furniture deliveries
- keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- train incoming concierge team on day to day tasks, responsibilities
- handle and resolve customer complaints, act as a liaison with Management team to resolve inquiries/complaints if unable to resolve independently
- respond within 24 hours to residents' requests via telephone, email or postal mail
- follow up with residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily
- provide a personalized experience, with emphasis on care and convenience for residents
- engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- respond to resident complaints and concerns in a timely and professional manner, ensuring situations end with gratification
- assist with planning, promote and deliver resident events and activities ensuring residents find value outside the walls of their apartment home
- identify, communicate and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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