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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
comprehensive training
robust benefits package
generous vacation packages
inclusive work environment
Employee development opportunities
Recognition as a best company to work for
Job Description
Hines is a globally recognized real estate investment management company that has set the standard of excellence and innovation in the real estate industry for over 65 years. With a diverse portfolio totaling $93.2 billion in assets, Hines manages various property types including living, office, retail, mixed-use, logistics, and life science projects. The company's strategic approach combines local expertise with global knowledge to deliver tailored solutions that exceed client expectations. Known for its commitment to sustainable practices and urban enhancement, Hines has earned prestigious accolades such as being named to Fast Company's annual list of the World’s Most Innovative Companies... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in multifamily, hospitality, or property management
- Two or more years of experience in the hospitality industry
- Experience in property management or multifamily preferred
- Leadership or supervisory experience preferred
- Strong customer service skills
- Excellent communication skills
- Ability to work flexible schedule including weekends and holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years of experience in multifamily, hospitality, or property management
- Two or more years of experience within the hospitality industry
- Experience in property management or multifamily strongly preferred
- Leadership or supervisory experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Resourceful team player with integrity
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm systems
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Oversee the concierge department in ensuring resident experience is exemplary
- Take lead in organizing, promoting, and delivering resident events and activities ensuring residents find value outside the walls of their apartment home
- Arrange coverage for the team as needed
- Book freight elevators for move-ins, move-outs and furniture deliveries
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- Train incoming concierge team on day to day tasks and responsibilities
- Handle and resolve customer complaints, acting as a liaison with management if needed
- Respond within 24 hours to residents' requests via telephone, email or postal mail
- Follow up with residents within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
- Provide a personalized experience with emphasis on care and convenience for residents
- Engage with residents fostering ongoing positive relationships while confirming their expectations are being fulfilled
- Assist with planning, promoting and delivering resident events and activities
- Identify, communicate and implement opportunities to improve resident experience and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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