Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
The hiring establishment is a casino resort known for providing an upscale and entertaining gaming environment. This company prides itself on delivering exceptional customer experiences and caters to a diverse clientele ranging from casual visitors to high-stakes players. As a sophisticated gaming and hospitality venue, it combines excitement and luxury to create memorable moments for its guests. The casino operates multiple bars and lounges throughout its property, including dedicated spaces for high-limit gaming areas where guests are offered specialized beverage services. Employees are expected to uphold the highest standards of professionalism and customer service to reflect the establishment's commitment to... Show More
Job Requirements
- Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission
- must successfully pass background check
- must successfully pass drug screening
- must be at least twenty-one (21) years of age
- must have valid Food Handlers Card, Liquor License, and IGC Badge
- must be able to work holidays and weekends, as well as flexible shifts
Job Qualifications
- High school diploma or equivalent
- ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing
- ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy
- sell cigars and provide cigar service
- ability to work as part of a team in a high-volume environment
- excellent customer service skills
- have interpersonal skills to deal effectively with all business contacts
- professional appearance and demeanor
- knowledge of Player's Club marketing and promotion details
- fluency in English
- additional languages preferred
Job Duties
- Primarily services all guests in HL Slots and HL Table Games
- takes customer drink orders, serves drinks and collects payment in a courteous and efficient manner
- takes customer tobacco orders and collects payment in a courteous and efficient manner
- works primarily out of the Casino Service Bar service wells and fulfills orders from those locations when possible before utilizing a feature/walk-up bar
- work with Council Oak Bar, Plum Lounge Bar, and Hard Rock Café Bar as appropriate to accurately fill guest requests for specialized alcoholic beverages
- communicate with VIP Lounge Servers and Council Oak/Plum Lounge leadership when appropriate to accommodate guest requests or answer questions
- support the main casino floor Beverage Servers as needed, which may include working a main floor section or assisting in general order fulfillment
- adheres to food and beverage policies and State Liquor Laws
- completes all required set-up and closing duties on time
- keeps station and service bars clean at all times
- removes all used and dirty glassware and garbage in work area, maintaining cleanliness in HL Slots and HL Table Games
- promotes positive customer relations
- maintains a polished and professional demeanor with guests at all times, providing elevated Beverage service
- responsible for the receipt of monies and settlement of guests checks
- performs all other related and compatible duties as assigned by the Food and Beverage Supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter