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Help Desk Technician II

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.25 - $25.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401K with company match
Career growth opportunities
wellness programs
competitive pay

Job Description

GDIT, or General Dynamics Information Technology, is a global technology and professional services company renowned for delivering innovative technology solutions and mission services to all major U.S. government agencies, defense entities, and the intelligence community. With a workforce of approximately 30,000 experts located across over 50 countries worldwide, GDIT is at the forefront of digital modernization, artificial intelligence, machine learning, cloud computing, cybersecurity, and application development. The company harnesses deep domain expertise and advanced technological capabilities to provide immediate value and cutting-edge solutions, contributing to a safer and smarter world. At GDIT, the mission is their core, and the people... Show More

Job Requirements

  • Minimum of an associate's degree
  • 3+ years of related experience
  • Knowledge of computing environment and operating system for server software
  • Knowledge of computing environment and operating system for desktop software
  • Knowledge and experience with standard information assurance concepts, practices, and procedures within the network environment
  • U.S. Secret clearance
  • U.S. citizenship required
  • Operating systems certification
  • IAT II certification or DoD 8140 equivalent

Job Qualifications

  • Minimum of an associate's degree
  • 3+ years of related experience
  • Knowledge of computing environment and operating system for server software
  • Knowledge of computing environment and operating system for desktop software
  • Knowledge and experience with standard information assurance concepts, practices, and procedures within the network environment
  • U.S. Secret clearance
  • U.S. citizenship required
  • Operating systems certification such as Windows 11 OS
  • IAT II certification or DoD 8140 equivalent

Job Duties

  • Interact with HQ Air Mobility Command A4 Program Managers to determine end user requirements
  • Provide research, design, and/or modifications for enterprise-wide systems and/or applications
  • Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels
  • Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community
  • Provide technical administration and operational management of eTools and servers supporting strategic level programs
  • Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions
  • Resolve and/or escalate matters of significance to reduce the impact on global customers and maximize system availability
  • Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support
  • Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers
  • Manage trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system
  • Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training)
  • Plan, operate and maintain backup systems for Logistics Information System servers and eTools using industry standards or higher
  • Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines
  • Provide work guidance to less experienced personnel and technical consulting on complex projects
  • Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation including research, documentation, recommendations, estimates for yearly central purchasing, track procurement process, manage acceptance documents, and recommend government acceptance of completed orders
  • Manage all aspects of the AMC eTool warranty processes
  • Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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