Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
401(k)
Local discounts
Career Development
Paid Time Off
employee training
Job Description
The Broadmoor is a prestigious, Forbes Five-Star and AAA Five Diamond resort renowned globally for its luxurious accommodations and exceptional guest service. Located in Colorado Springs, Colorado, The Broadmoor has been the epitome of elegance and world-class hospitality since its establishment. As a leader in the hospitality industry, the resort combines a rich historical legacy with modern amenities and an unwavering commitment to providing guests with unforgettable experiences. The Broadmoor is dedicated to fostering a culture of family, community, and excellence, ensuring that each team member contributes to the collective mission of delivering unparalleled service and maintaining the highest standards... Show More
Job Requirements
- High school diploma or equivalent
- Current CompTIA A+ certification
- Ability to obtain Network+ or Security+ certification within 180 days
- Strong attention to detail
- Ability to communicate effectively with users
- Ability to lift up to 50 lbs occasionally
- Basic understanding of hardware and software
- Experience with Microsoft Office preferred
- Ability to work indoors and outdoors
- Willingness to learn and adhere to hotel policies
Job Qualifications
- Current CompTIA A+ certification
- Obtain Network+ or Security+ certification within 180 days of employment
- High school diploma or equivalent
- Experience with Microsoft Office products preferred
- Strong interpersonal communication skills
- Ability to explain technical concepts to non-technical users
- Ability to interpret technical instructions and procedures
- Ability to write reports and business correspondence
- General knowledge of hardware and software platforms
- Understanding of the hotel’s general business functions
- Attention to detail
- Enthusiastic and friendly team member
Job Duties
- Provide telephone help desk support including diagnosing problems and completing scheduled activities
- Monitor Help Desk email account and direct workflow
- Document problems or program malfunctions and notify Help Desk personnel
- Install, replace, and move hardware equipment across the property
- Assist guests with connecting to wired and wireless networks
- Provide user support for all computer systems used throughout the hotel
- Track inventory of computer hardware and software
- Uphold Broadmoor policies, procedures, and safety guidelines
- Perform occasional heavy lifting up to 50 lbs
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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