Health Technician (Telehealth Clinical)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,332.00 - $58,445.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Life insurance
Flexible spending account
Job Description
The Department of Veterans Affairs (VA) is a federal agency dedicated to providing comprehensive healthcare services to veterans and their families across the United States. As one of the largest healthcare systems in the country, the VA is committed to delivering innovative and high-quality care to those who have served in the military. The VA operates a network of hospitals, clinics, and telehealth services, ensuring that veterans receive timely and effective medical attention regardless of their location. The agency continuously invests in cutting-edge technology and highly skilled personnel to support its mission of improving veterans' health outcomes and overall wellbeing.Show More
Job Requirements
- Must be a U.S. citizen
- Subject to background and security investigation
- Proficient in written and spoken English
- Selective service registration required for males born after 12/31/1959
- Must submit to urinalysis drug screening prior to appointment
- Participation in the seasonal influenza vaccination program is required
- Complete online onboarding process with acceptable ID
- Unable to use non-REAL ID compliant driver's licenses for employment ID after May 7, 2025
- Serve a 1 or 2-year trial period evaluating fitness and employment suitability
- No telework or virtual work option available
- Permanent change of station and relocation incentives not authorized
- Physical requirements include sedentary work with occasional walking, standing, and lifting light items under 15 pounds
- Complete all application requirements as detailed in the job announcement
Job Qualifications
- United States citizenship
- One year of experience in a healthcare field demonstrating ability to perform telehealth technician duties or an equivalent combination of education and experience
- Comprehensive knowledge of computer systems and programs
- Ability to communicate, consult, and interact effectively with healthcare team members and patients
- Ability to provide and receive guidance and technical direction
- Ability to plan, organize, and prioritize work effectively
- Ability to read, interpret, and apply complex written instructions
- Knowledge of general clinical policies and procedures in healthcare
- Skilled in using telehealth technologies for clinical encounters
- No certification required
- Proficient in written and spoken English
- Ability to work collaboratively with clinical and administrative teams
Job Duties
- Preparing the clinical environment including medical and telecommunications equipment for clinical examination and treatment
- Serving as a telepresenter during clinical video telehealth and VVC encounters by establishing and maintaining video conferencing connections, introducing patient and provider, and assisting clinicians
- Serving as an imager and data manager for store and forward telehealth clinical encounters by capturing images, collecting data, and transmitting them electronically
- Ensuring patient care safety by following appropriate cleaning procedures and patient safety guidelines
- Completing standardized clinical questionnaires and templates within scope of training and guidelines
- Protecting patient privacy by complying with information security and privacy regulations
- Scheduling telehealth appointments using electronic resource-based scheduling systems
- Screening patients for telehealth modality and referring those who do not meet criteria to appropriate care
- Monitoring and maintaining schedules for rooms, patients, technologies, providers, and presenters
- Providing patient education via approved materials
- Supporting Veterans in completing patient satisfaction surveys
- Communicating effectively with clinical and administrative staff locally and remotely
- Configuring, installing, troubleshooting, cleaning, and maintaining telehealth technology
- Managing telehealth technology security and maintenance through work orders and inventory tracking
- Providing education and training to Veterans and clinicians on telehealth technology use
- Maintaining knowledge of telehealth-related technologies, computer hardware, and software
- Collaborating with Facility Telehealth Coordinator to address process issues and equipment needs
- Arranging and conducting test video calls with Veterans to prepare for clinical encounters
- Ensuring resources and contingency plans are maintained for telehealth providers
- Completing other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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