Health Club & Spa Manager

Rosen Hotels & Resorts is a well-established hospitality company based in Orlando, Florida, renowned for providing exceptional guest experiences and maintaining a diverse and supportive workplace. With over 3,000 associates, Rosen Hotels & Resorts thrives on teamwork, ingenuity, and a commitment to excellence, making it one of Florida's most respected hospitality companies to work for. The company prioritizes employee well-being and professional growth, providing a dynamic work environment where individuality and ideas are highly valued. Their renowned properties and dedication to superior guest services highlight Rosen Hotels & Resorts as a key player in the hospitality industry, offering exceptional career opportunities for hospitality professionals.\n\nThe Health Club & Spa Manager position at Rosen Hotels & Resorts is a vital leadership role responsible for overseeing the day-to-day operations of the health club and spa facility. This role entails managing financial goals, establishing and maintaining budgets, supervising staff, and driving marketing initiatives to enhance guest satisfaction and business success. The Health Club & Spa Manager is expected to provide strategic leadership by developing comprehensive operational manuals, policies, and procedures that govern facility services, administration, and maintenance. This role also requires proactive labor management, ensuring efficient staffing through recruitment, hiring, and training to maintain a professional and service-oriented team. \n\nIn addition, the manager will be responsible for managing facility maintenance and inventory control, routinely conducting maintenance checks and implementing preventive measures to uphold high standards and safety. A strong focus on customer service is essential, including monitoring guest feedback and addressing requests promptly to exceed guest expectations continuously. Financial oversight includes ensuring that the spa operates within budgetary guidelines, maximizing retail and service sales through effective planning and staff goal-setting. Competitive market analysis and promotion strategies are also key responsibilities to position the spa advantageously within the local market, including outreach to conference groups and development of retail sales plans. \n\nThe role requires a hands-on manager who can foster a positive and motivated team environment, assess employee progress regularly, provide feedback, and engage in performance evaluations. The manager must ensure compliance with all state licensing, health standards, and company policies, including adherence to a drug-free and tobacco/nicotine-free workforce. This position demands strong organizational skills and the ability to handle multiple responsibilities simultaneously, while maintaining excellent communication skills and an approachable leadership style. The Health Club & Spa Manager will be a critical contributor to Rosen Hotels & Resorts' continued success in delivering exceptional wellness services and guest experiences that reflect the company's reputation for quality and integrity.