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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Birthday pay
Paid vacation
Tuition Reimbursement
401(k) retirement plan
Childcare assistance
Hospitality discounts
Career growth opportunities
Job Description
Rosen Hotels & Resorts is a well-established hospitality company based in Orlando, Florida, renowned for providing exceptional guest experiences and maintaining a diverse and supportive workplace. With over 3,000 associates, Rosen Hotels & Resorts thrives on teamwork, ingenuity, and a commitment to excellence, making it one of Florida's most respected hospitality companies to work for. The company prioritizes employee well-being and professional growth, providing a dynamic work environment where individuality and ideas are highly valued. Their renowned properties and dedication to superior guest services highlight Rosen Hotels & Resorts as a key player in the hospitality industry, offering exceptional career... Show More
Job Requirements
- Associate's degree in hospitality management or related field required
- DEM certification required
- minimum two years of hotel spa experience required
- minimum two years of spa management experience required
- legal eligibility to work in the USA
- ability to lift up to 25 lbs frequently and 50 lbs infrequently
Job Qualifications
- Minimum two years of hotel spa experience
- minimum two years of spa management experience
- effective leadership skills
- strong work ethic
- ability to handle multiple duties simultaneously
- excellent verbal and written communication skills
- ability to show initiative and make decisions
- able to lift up to 25 lbs frequently and 50 lbs infrequently
- legal eligibility to work in the USA
Job Duties
- Develops a comprehensive standard facility operation manual including written policies and procedures for all facility services administration and maintenance
- promotes products specials and keeps spa in line with competitive pricing
- develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair
- maintains a monthly inventory of supplies equipment and or products
- creates a team of service providers to meet all aspects of professionalism and service demands by recruiting interviewing hiring and training staff
- ensures staff is knowledgeable about services products programs and activities through scheduled meetings and training workshops
- assesses employees progress provides reinforcement and disciplinary measures and participates in performance evaluations and termination processes when necessary
- provides excellent customer service and monitors guest feedback using comment cards and other techniques
- ensures facility is safe secure and accessible only to guests
- manages fiscal responsibility through scheduling and budget adherence
- completes competitive analysis to position spa in marketplace
- promotes spa services to conference groups
- develops and implements retail sales plans and staff service goals
- develops seasonal utilization schedules for budgeting and payroll management
- controls usage of professional products using cost analysis and inventory systems
- maintains effective inventory system with par stock levels
- ensures compliance with state licensing and health requirements
- complies with company drug-free and tobacco/nicotine-free policies
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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