Health Advocate Concierge, Customer Service
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.84
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Disability insurance
supplemental life insurance
Employee assistance program
Paid holidays
Tuition Reimbursement
401(k) savings plan
Job Description
Health Care Service Corporation (HCSC) is a leading health insurance company that is dedicated to providing comprehensive and meaningful health benefits to its members. With a strong commitment to employee empowerment and professional development, HCSC fosters a purpose-driven workplace culture that promotes growth and rewarding career opportunities. Recognized as one of the largest health insurers in the nation, HCSC operates as a customer-focused organization that values diversity, inclusivity, and collaboration. Their emphasis on creating a welcoming environment for employees and members alike underscores their role as a trusted partner in healthcare. The company supports a wide range of health insurance... Show More
Job Requirements
- Associate degree with 2 years of concierge-oriented customer service experience or Bachelor’s degree with 1 year or 3 years concierge customer service experience
- Experience emphasizing plan of care and assisting customers to select in-network providers
- Knowledge of medical terminology
- Experience building trust and providing concierge level of service
- Clear and concise verbal and written communication skills including motivational interviewing
- Attention to detail and strong documentation skills
- Proficiency in web and PC applications
Job Qualifications
- Associate degree with 2 years of experience or Bachelor’s degree with 1 year of experience or 3 years of concierge-oriented customer service experience
- Experience emphasizing plan of care and assisting customers to select in-network providers
- Knowledge of medical terminology
- Strong communication skills including motivational interviewing
- Attention to detail and documentation skills
- Proficiency in web and PC use
- Preferably associate degree in health science or health studies or Bachelor’s degree
- Knowledge of HCSC customer service systems, processes, and products
- 3 years of concierge-oriented customer service experience in insurance
- Clinical or social work expertise
- Experience in coordinating medical services
- Understanding of health benefit plans and insurance industry
Job Duties
- Provide concierge guidance to members and providers regarding medical, behavioral health, and prescription benefits and claims
- Assist members in assessing tools and health partner options
- Schedule provider appointments via phone, webchat, or written communication
- Act as subject matter expert and support training of colleagues
- Collaborate with clinicians to navigate healthcare systems and achieve optimal member health
- Handle special projects as assigned
- Maintain accurate documentation and communication records
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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