Health Advocate Concierge, Customer Service
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.46 - $37.84
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Professional Development
Employee assistance program
retirement savings plan
Job Description
HCSC (Health Care Service Corporation) is a leading health insurance company that serves millions of members across the United States, providing a diverse portfolio of health benefits and services. As the largest customer-owned health insurer in the nation, HCSC is committed to delivering value, care, and service excellence while fostering an empowering and inclusive workplace for its employees. The company focuses strongly on innovation, professional development, and work-life balance, making it a rewarding place to build a meaningful career in health care and insurance services.
HCSC is currently looking to hire a skilled and dedicated Concierge Specialist in their R... Show More
HCSC is currently looking to hire a skilled and dedicated Concierge Specialist in their R... Show More
Job Requirements
- Associate degree with 2 years of concierge-oriented customer service experience or bachelor’s degree with 1 year or 3 years of concierge-oriented customer service experience
- Knowledge of medical terminology
- Experience building trust and providing concierge level service
- Attention to detail and strong documentation skills
- Web and PC proficiency
- Ability to interact effectively with members and physicians using clear and concise verbal and written communication including motivational interviewing
- Experience assisting customers to select in-network providers and training customers on tools
Job Qualifications
- Associate degree in health science or health studies or bachelor’s degree
- Knowledge of HCSC customer service systems, processes and products
- Experience emphasizing plan of care and assisting customers to select in-network providers
- Clinical or social work expertise
- Experience in coordinating medical services
- Knowledge of health benefit plans and the insurance industry
- Clear and concise verbal and written communication skills including motivational interviewing
Job Duties
- Provide concierge guidance and answer questions from members and providers for medical, behavioral health and prescription benefits and claims
- Assist members in assessing health tools, health partner options, and setting provider appointments through phone, webchat or written communication
- Serve as a subject matter expert and handle projects or assist in training others
- Navigate healthcare systems and collaborate with clinicians, behavioral health specialists and pharmacists to help members reach optimal health
- Maintain accurate documentation with attention to detail
- Build trust and rapport to deliver concierge-level service
- Use web and PC proficiency to manage customer interactions
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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