Health Advocate Concierge, Customer Service
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.84
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid parental leave
Disability insurance
supplemental life insurance
Employee assistance program
Paid holidays
Tuition Reimbursement
401(k) savings plan
Pension Plan
Job Description
Health Care Service Corporation (HCSC) is one of the largest customer-owned health insurers in the United States, dedicated to providing innovative and comprehensive health insurance solutions to millions of members. As a leading health insurance company, HCSC is committed to fostering a culture of excellence, empowerment, and inclusivity among its employees. The company is known for its strong dedication to professional development, offering curated growth plans that help employees build rewarding and fulfilling careers. With a robust benefits program, HCSC ensures that its workforce is supported both professionally and personally, offering competitive compensation alongside valuable wellness and insurance benefits.
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Job Requirements
- Associate degree with 2 years concierge-oriented customer service experience
- Or bachelor's degree with 1 year concierge-oriented customer service experience
- Or 3 years concierge-oriented customer service experience
- Knowledge of medical terminology
- Demonstrated ability to build trust and provide concierge-level service
- Clear and concise verbal and written communication skills
- Attention to detail and strong documentation skills
- Proficiency in web and PC applications
Job Qualifications
- Associate degree or equivalent experience in concierge-oriented customer service
- Knowledge of medical terminology
- Experience in plan of care and assisting customers with selecting in-network providers
- Strong verbal and written communication skills including motivational interviewing
- Ability to build trust and provide concierge-level service
- Proficiency with web and PC applications
- Preferred associate or bachelor's degree in health science or related field
- Experience with HCSC customer service systems and insurance products
- Clinical or social work expertise
- Experience coordinating medical services
- Understanding of health benefit plans and the insurance industry
Job Duties
- Provide concierge guidance to members and providers regarding medical, behavioral health, and prescription benefits and claims
- Assist members in using healthcare tools, selecting health partner options, and scheduling provider appointments
- Communicate effectively across phone, webchat, and written channels to deliver information and support
- Act as a subject matter expert and lead projects as assigned
- Participate in training and mentoring other team members
- Collaborate with clinicians from medical, behavioral health, and pharmacy to support member health outcomes
- Maintain accurate documentation and ensure attention to detail in all interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Post restaurant and hotel jobs on OysterLink.
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