Head Teller

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $23.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Paid training

Job Description

Our client is a reputable financial institution dedicated to offering comprehensive banking solutions and exceptional customer service to help clients achieve financial wellness. As a well-established bank, it prides itself on a commitment to operational excellence, regulatory compliance, and personalized client experiences that foster long-term relationships. The company continually invests in its workforce, emphasizing both professional development and a supportive workplace culture, thus ensuring high standards of service and operational integrity within its branches.

We are seeking a Branch Teller Supervisor to join our dynamic team. This critical role requires a motivated and detail-oriented individual who will oversee teller oper... Show More

Job Requirements

Graduation from high school or equivalent GED
Some college or post graduate technical training preferred
A minimum of two year’s teller experience is preferred
Excellent communication skills both verbal and written
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Excellent computer and keyboard skills
Good organizational skills
Must be neatly dressed and well groomed
Required to complete all compliance and e-learning courses by due date
Must adhere to all bank policies and procedures

Job Qualifications

Graduation from high school or equivalent GED
Some college or post graduate technical training preferred
A minimum of two year’s teller experience is preferred
Excellent communication skills both verbal and written
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Excellent computer and keyboard skills
Good organizational skills

Job Duties

Supervise the teller functions for the branch including the daily teller balance report
Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
Responsible for maintaining adequate cash for the entire branch
Buy/Sell cash from Federal Reserve as needed and disburse money to tellers
Responsible for balancing ATM
Conduct periodic audit to ensure tellers are in compliance with teller limits and Watchdog
Examine checks deposited and determine proper funds availability based on regulation requirements
Process savings withdrawals
Manage/assign vault duties and special duties as needed
Cash checks - verify endorsement, receive proper identification, and ensure validity
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
Cross-sell bank products and services
Refer customers to the proper department for issues that cannot be resolved at the teller line
Issue personal money orders and cashier’s checks
Accept loan payments - verify payment amount and issue receipts
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Ensure teller station is properly supplied
Maintain daily over/short list
Maintain target cash daily
Balance drawer daily, including periodic batching of cashed checks
investigate and resolve out-of-balance conditions
Maintain appropriate currency logs
Follow all bank policies and procedures
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act
Must be individually driven and motivated to work as a team to achieve branch goals
Must be able to communicate effectively with customers during difficult situations
Must have excellent customer service skills and a good attitude
Performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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