Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,500.00 - $97,800.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Job Description
Avidyne is a leading provider of advanced avionics systems designed to enhance the flying experience for pilots worldwide. With a clear mission mantra of "Simply Flying," Avidyne makes the complex art of flying more intuitive, reliable, and stress-free through innovative technology designed to seamlessly blend into the cockpit environment. The company focuses on developing solutions that empower pilots to focus on the essential aspects of flying without distraction, fostering confidence and safety in every flight. As an avionics technology pioneer, Avidyne is committed to quality, customer satisfaction, and continuous innovation in the aerospace industry.
The company is currently seeking a... Show More
The company is currently seeking a... Show More
Job Requirements
- Proven experience leading customer-facing service or repair operations with accountability for performance outcomes and cost management
- Strong knowledge of avionics systems, repair workflows, and FAA Part 145 regulatory requirements
- Demonstrated ability to create and sustain customer engagement models that elevate satisfaction, responsiveness, and brand trust
- Exceptional communication and leadership skills with the ability to translate complex technical information into clear, confidence-building customer updates
- Experience using data, metrics, and customer feedback to drive process improvements and service excellence
- Bachelor's degree in aviation, engineering, operations management, or business
Job Qualifications
- Bachelor's degree in aviation, engineering, operations management, or business
- Proven experience (5+ years) leading customer-facing service or repair operations with accountability for performance and cost management
- Strong knowledge of avionics systems, repair workflows, and FAA Part 145 regulatory requirements
- Demonstrated ability to create and sustain customer engagement models that elevate satisfaction, responsiveness, and brand trust
- Exceptional communication and leadership skills
- Experience using data, metrics, and customer feedback to drive process improvements and service excellence
Job Duties
- Lead and align customer support and repair operations to achieve targets for turnaround, quality, and customer satisfaction
- Oversee service performance, cost management, and resource allocation to ensure operational and financial goals are met
- Drive a unified approach to customer support, ensuring pilots, dealers, and partners receive consistent, proactive, and technically sound assistance
- Serve as the senior escalation point for complex or time-sensitive issues, balancing responsiveness with long-term relationship management
- Monitor key metrics and feedback to identify trends, root causes, and opportunities to enhance the overall customer experience
- Partner with Engineering, Quality, and Manufacturing to maintain FAA Part 145 and AS9110 compliance standards while advancing service innovation
- Build and reinforce communication frameworks that provide customers with clear updates and dependable expectations at every stage of service
- Drive adoption of tools and systems (ERP, CRM, ticketing) that improve visibility, coordination, and customer insight across the support organization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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