Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,500.00 - $97,800.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Employee Discounts
Job Description
Avidyne is a leading company in the aviation industry, dedicated to enhancing the flying experience through intuitive and technologically advanced avionics systems. Known for its mission of 'Simply Flying,' Avidyne prioritizes making flying intuitive and stress-free by developing technology that seamlessly integrates into the pilot's environment, allowing them to concentrate on the essential aspects of flying. Avidyne's innovative approach and commitment to quality have made it a trusted name among pilots, dealers, and aviation professionals worldwide. With a focus on elevating pilot confidence and safety, Avidyne's products and services aim to revolutionize the cockpit experience, combining cutting-edge technology with user-friendly... Show More
Job Requirements
- Proven experience in leading customer-facing service or repair operations for 5+ years
- Strong knowledge of avionics systems and FAA Part 145 regulatory requirements
- Ability to create customer engagement models that enhance satisfaction and responsiveness
- Exceptional communication and leadership skills
- Experience using data and metrics for process improvement
- Bachelor's degree in aviation, engineering, operations management, or business
- Preferred 10+ years of experience in aviation or aerospace service operations with leadership roles
- Preferred advanced degree in business administration, engineering, or related field
- Preferred pilot's license or aviation certificates
- Preferred experience with AS9110/AS9100 quality systems and ERP/MRP solutions
- Preferred knowledge of Lean, Six Sigma, or continuous improvement methods
Job Qualifications
- Proven experience leading customer-facing service or repair operations, with accountability for both performance outcomes and cost management
- Strong knowledge of avionics systems, repair workflows, and FAA Part 145 regulatory requirements
- Demonstrated ability to create and sustain customer engagement models that elevate satisfaction, responsiveness, and brand trust
- Exceptional communication and leadership skills with the ability to translate complex technical information into clear, confidence-building customer updates
- Experience using data, metrics, and customer feedback to drive process improvements and service excellence
- Bachelor's degree in aviation, engineering, operations management, or business
- Advanced degree (MBA or MS in Engineering, Operations, or related discipline) preferred
- Pilot's license, A&P certificate, or other aviation credentials preferred
- Experience with AS9110/AS9100 quality systems, ERP/MRP integrations, or service performance analytics preferred
- Background in Lean, Six Sigma, or other continuous improvement frameworks preferred
Job Duties
- Lead and align Avidyne's customer support and repair operations to achieve targets for turnaround, quality, and customer satisfaction
- Oversee service performance, cost management, and resource allocation to ensure operational and financial goals are met
- Drive a unified approach to customer support, ensuring pilots, dealers, and partners receive consistent, proactive, and technically sound assistance
- Serve as the senior escalation point for complex or time-sensitive issues, balancing responsiveness with long-term relationship management
- Monitor key metrics and feedback to identify trends, root causes, and opportunities to enhance the overall customer experience
- Partner with Engineering, Quality, and Manufacturing to maintain FAA Part 145 and AS9110 compliance standards while advancing service innovation
- Build and reinforce communication frameworks that provide customers with clear updates and dependable expectations at every stage of service
- Drive adoption of tools and systems (ERP, CRM, ticketing) that improve visibility, coordination, and customer insight across the support organization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Popular Cities