Head of Customs House Brokerage Operations

Baltimore, MD, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $130,000.00 - $160,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
401k Match

Job Description

Maersk is a globally renowned leader in integrated logistics, with an impressive history spanning over a century as a pioneer in the industry. Known for continuously pushing the boundaries of possibility, Maersk has established itself as a benchmark for efficiency, sustainability, and excellence in global trade. Operating across more than 130 countries with a workforce exceeding 100,000 employees, Maersk excels by promoting diversity, collaboration, and continuous learning. This commitment ensures their teams not only reflect the global customer base they serve but also grow professionally in a dynamic and inclusive environment. The organization's global reach allows employees to participate in... Show More

Job Requirements

  • Customs Broker's License
  • Minimum 10-15 years industry experience in customs brokerage operations and trade compliance
  • Bachelor's degree in business administration or related field or equivalent relevant work experience
  • Experience in meeting budget
  • Excellent communication, interpersonal and time management skills
  • Excellent customer service skills
  • Strong understanding of CHB reporting parameters
  • Direct and in-person employee and client contact
  • Limited domestic travel may be necessary
  • Proficient in MS Excel

Job Qualifications

  • Customs Broker's License
  • Minimum 10-15 years experience in customs brokerage operations and trade compliance
  • Bachelor’s degree in business administration or related field, or equivalent work experience
  • Proven experience in meeting budgets
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Comprehensive understanding of CHB reporting parameters
  • Proficiency in MS Excel
  • Ability to engage in direct and in-person employee and client contact
  • Willingness to travel domestically as necessary

Job Duties

  • Manage regional leadership including performance management, hiring, coaching and firing decisions
  • Maintain strong customer relationships to improve service and satisfaction
  • Collaborate with CHB Risk, Security & Compliance and internal audit to ensure compliance and consistent service delivery
  • Identify customer needs and oversee customs brokerage operations accordingly
  • Support growth initiatives and new client implementations
  • Manage team performance and quality control
  • Oversee projects, service reliability and communicate issues
  • Track and analyze service metrics
  • Develop cost-effective solutions without compromising customer satisfaction
  • Provide leadership, guidance, and positive feedback to promote learning and employee development

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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