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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $73,700.00 - $132,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Hybrid work option
Professional development opportunities
leadership role
Job Description
Serve Freight is a dynamic and rapidly growing freight brokerage firm specializing in managing high-stakes, time-sensitive, and complex shipments. Located in Charlotte, NC, Serve Freight is dedicated to building a sophisticated multi-division logistics platform that operates with precision and efficiency, much like a finely tuned machine. The company prides itself on innovation and operational excellence, making it an ideal workplace for professionals eager to thrive in the logistics and freight brokerage sector.
The Head of Brokerage Operations role at Serve Freight is a pivotal full-time, salaried position reporting directly to the CEO. This role offers an annual base salary... Show More
The Head of Brokerage Operations role at Serve Freight is a pivotal full-time, salaried position reporting directly to the CEO. This role offers an annual base salary... Show More
Job Requirements
- 3-7 years of experience in freight brokerage or logistics industry
- Proven skills in process documentation and operational workflows
- Ability to analyze data and generate meaningful operational reports
- Familiarity with TMS platforms such as Turvo and CRM tools like HubSpot
- Competency with freight coverage and compliance software including DAT and Highway
- Proficient in digital tools such as Notion Loom Miro and Google Workspace
- Self-motivated with strong problem-solving skills
- Comfortable with leadership responsibilities including coaching and accountability
- Experience in training program development
- Preferred experience with automation technology and dashboard creation
- Prior exposure to high-growth environments and complex freight logistics
- Knowledge of carrier vetting and compliance requirements
- Experience in leading remote teams
Job Qualifications
- 3-7 years in the freight brokerage or logistics industry
- Strong process documentation skills including building SOPs training programs process flow maps or operational playbooks
- Comfortable pulling data and building reports with fluency in operational carrier and revenue metrics
- Experience with TMS platforms Turvo preferred and CRM tools HubSpot preferred
- Proficiency with DAT Highway and standard freight coverage and compliance tools
- Proficiency with Notion Loom Miro Google Workspace and basic spreadsheet modeling
- Self-directed with the ability to create task lists identify issues and implement solutions independently
- Comfortable with accountability including coaching confronting and holding people to standards
- Experience building or leading training and onboarding programs
- Preferred qualifications include experience building operational dashboards or recurring performance reports
- Experience in process automation Zapier Make or TMS-native tools
- Experience in a high-growth or founder-led environment wearing multiple hats
- Exposure to project logistics over-dimensional overweight freight or specialized high-stakes shipments
- Familiarity with carrier vetting sourcing workflows and compliance documentation including insurance authority safety scores
- Experience managing or providing operational leadership to remote teams
Job Duties
- Own and continuously improve the end-to-end operational workflow from quoting through delivery identifying bottlenecks eliminating inefficiencies and driving measurable outcomes across the brokerage
- Design document and implement SOPs process flow maps and operational playbooks that create consistency reduce errors and enable the team to scale without sacrificing quality
- Build and maintain training and development materials for all sales and operations staff ensuring every team member has clear guidance knows the standard and can execute independently
- Interface with and provide hands-on operational leadership to the sales carrier sales and operations support team setting expectations running quality control and driving continuous improvement
- Own internal KPIs and outcomes proactively surfacing issues and executing fixes before they become customer and or carrier facing problems
- Leverage and optimize tools and systems including but not limited to Turvo Hubspot Miro Notion Loom and Highway to improve process efficiency data accuracy and team workflows
- Collaborate directly with the CEO and leadership team on strategic planning and the operational foundation for Serve Freight's next phase of growth
- Support the buildout of a scalable freight brokerage including contributing to hiring decisions onboarding frameworks and performance standards as the company grows
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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