Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
This position is for the Head of Housekeeping at a reputable hotel, overseen directly by the General Manager. The hotel is committed to delivering excellent guest experiences by maintaining impeccable cleanliness and safety standards throughout its premises. As a vital part of the hotel's management team, the Head of Housekeeping leads both the housekeeping and laundry departments. This role requires a balanced blend of leadership, operational expertise, and customer service skills to uphold the highest standards of cleanliness across guest rooms, public areas, and laundry operations.
The Head of Housekeeping is responsible for the strategic planning, direction, coordination, and... Show More
The Head of Housekeeping is responsible for the strategic planning, direction, coordination, and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in housekeeping or hotel cleaning operations
- Prior experience supervising a housekeeping team
- Knowledge of cleaning chemicals, equipment, and safety protocols
- Ability to work flexible hours including weekends and holidays
- Strong organizational and time management skills
- Effective communication skills
- Physical capability to perform housekeeping duties and inspections
- Proficiency in basic computer applications for reporting and scheduling
- Ability to maintain confidentiality and professionalism
- Commitment to upholding all health, safety, and security standards.
Job Qualifications
- Previous supervisory experience in housekeeping or related hospitality roles
- Knowledge of housekeeping and laundry operations
- Familiarity with OSHA, State, and Federal safety regulations
- Strong leadership, coaching, and team-building skills
- Excellent communication and interpersonal abilities
- Ability to multitask and problem-solve effectively
- Basic math skills and financial literacy
- Customer service orientation
- Ability to maintain confidentiality
- Understanding of hotel operations and related policies
- Competence in inventory and staff scheduling management
- Ability to perform detailed inspections and enforce quality standards
- Experience with training and developing staff.
Job Duties
- Supervise all housekeeping employees and assist in the selection, discipline, and discharge of housekeeping and laundry staff
- Evaluate employee performance, take action on promotions, and re-trainings
- Ensure all housekeeping and laundry staff are trained in guest room cleaning, public area cleaning, and safety training
- Complete training in security, alcohol, and health and safety, ensuring compliance with OSHA, State, and Federal guidelines
- Inspect work performed to ensure it meets brand specifications, providing clean, sanitary, welcoming rooms
- Investigate complaints about service and equipment and take corrective action
- Plan and prepare employee work schedules and conduct daily and monthly staff meetings
- Prepare daily room and task assignments, including any special duties
- Oversee general cleaning of all public areas to create a clean and sanitized environment
- Ensure adequate housekeeping staffing while managing labor within budget
- Maintain laundry operations and ensure routine maintenance of laundry and housekeeping equipment
- Advise the front desk of room readiness and balance housekeeping reports, resolving discrepancies
- Coordinate with other departments to ensure room repairs are timely and document out of order rooms
- Complete inventory monthly and ensure adequately stocked storage rooms, providing replenishment recommendations
- Forecast staffing and supply needs considering seasonal changes
- Maintain lost and found items according to hotel policy
- Oversee and assist with quarterly cleaning requirements
- Perform or assist with cleaning as needed including guest rooms
- Communicate effectively with staff and management
- Perform basic math and understand financial information
- Recognize and act on safety or loss prevention incidents and implement safety and security procedures
- Report all employee injuries according to policy
- Administer hotel policies related to cancellations, extended stays, room types and rates, late check-outs, early arrivals, and special requests
- Manage key control including issuing and receiving room and master keys
- Promote a positive and enjoyable work environment
- Understand hotel products and services including food and beverage and recreation
- Perform other assigned duties.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: