Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Ace Retail Holdings (ARH) is a prominent division of Ace Hardware Corporation, recognized as one of the largest hardware retailers in the United States. ARH owns and operates two major hardware retail chains: Great Lakes and Westlake Ace Hardware. With a rich history spanning over a century, ARH operates more than 220 neighborhood stores across the country, serving diverse communities and providing a wide range of hardware and home improvement products. The company's success is anchored in its commitment to core values that emphasize service, passion, respect, integrity, teamwork, and excellence. This foundation fosters a workplace culture dedicated to personal... Show More
Job Requirements
- High School or GED equivalent
- experience in retail and/or office management preferred
- cashier experience preferred
- customer service experience preferred
- ability to stand, walk, lift up to 25lbs, and climb
- must exhibit core values of service, passion, respect, integrity, teamwork, and excellence
- good communication skills
- ability to handle multiple duties and responsibilities
- reliable and punctual
Job Qualifications
- High School or GED equivalent
- experience in retail or office management preferred
- cashier experience preferred
- customer service experience preferred
- strong interpersonal and communication skills
- ability to work collaboratively in a team environment
- leadership skills to assist with training and development
- basic computer proficiency for register operations
- attention to detail in handling cash and auditing
- knowledge of store products and layout
Job Duties
- Project a positive representation of Westlake Ace Hardware
- greet customers entering and throughout the store
- thank customers by name when possible
- project a friendly, outgoing demeanor and work well with customers and those supervised
- ensure excellent customer service from those supervised
- answer calls and pages promptly, courteously, and effectively
- communicate any problem requiring management assistance
- ensure fast, accurate, professional checkouts
- perform cashier duties as needed
- possess strong product and store layout knowledge
- follow all cash register transaction procedures
- balance register drawer
- adhere to Store Support Center programs or promotions at registers
- assist with register and computer problems, downloads, upgrades, and fixes
- verify cashier balancing procedures in the absence of Assistant Manager-Operations
- verify deposit procedures daily in absence of Assistant Manager-Operations
- prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits
- verify weekend vault counts and randomly verify vault
- assist with office duties including receiving, invoices, purchase orders, and inventory adjustments
- provide assistance with quarterly audit checklist
- observe cashiers for proper phone etiquette and customer handling
- keep front end neat, dusted, and stocked
- keep impulse counters stocked and face merchandise
- ensure fresh ads stocked in shopping carts
- ensure supplies are stocked
- assist with front end decorating as per Store Support Center program
- call for cart pickups
- communicate merchandising, cost control or sales ideas to General Manager
- participate in store and cashier meetings
- assist with training and development of new cashiers
- work with Assistant Manager-Operations to prepare for advancement
- incorporate core values into daily interactions
Job Qualifications
Experience
Mid Level (3-7 years)