Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,600.00 - $55,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401K contribution
bonus plans
Paid Time Off
Job Description
Hawaiian Airlines is a prominent and respected airline dedicated to providing exceptional service and authentic Hawaiian hospitality to guests traveling to and from the Hawaiian Islands. Known for its commitment to safety, customer care, and community, Hawaiian Airlines prides itself on welcoming passengers with the spirit of aloha, ensuring an outstanding travel experience. The airline operates a fleet of modern aircraft flying both inter-island and international routes, making it a vital connector between Hawaii and the rest of the world. It is a union-represented company emphasizing the well-being of its employees and fostering a supportive and inclusive working environment that... Show More
Job Requirements
- High school diploma or GED equivalent
- Two years of direct customer experience in hospitality or airline industry or four years of customer service with public contact
- Vertical reach of 82 inches
- Successful completion of FAA-approved re-certification and 8-week training program
- Ability to learn and maintain emergency procedures knowledge
- Strong customer service skills
- Ability to stand for four to seventeen hours and perform physical tasks including lifting 25 lbs
- Comfortable with water safety training
- Able to secure oneself in a jump seat with harness
- Able to serve alcohol
- Able to relocate within Hawaii or continental U.S.
- Proficient in English
- Valid passport and ability to secure visas
- Legal authorization to work in U.S.
- Minimum age of 21
- Must pass tuberculosis test
- Available to work alternative schedules including evenings, weekends, and holidays
- Professional appearance with no visible body art or extreme hairstyles
Job Qualifications
- High school diploma or GED equivalent
- Two years of direct customer experience in the hospitality or airline industry or four years of customer contact and customer service issue resolution in industries such as retail, education, health care, or professional services
- Ability to learn and maintain knowledge of emergency procedures according to FAA and Hawaiian Airlines regulations
- Strong customer service skills with the ability to diffuse and resolve difficult customer situations
- Ability to stand for extended periods and perform physical tasks such as stooping, twisting, lifting up to 25 lbs from floor to above shoulder height
- Comfortable with swimming and safety training exercises including wearing a life vest
- Ability to secure oneself in a jump seat with a harness without extension
- Successful completion of FAA-approved 8-week intensive training provided by Hawaiian Airlines
- Ability to serve alcohol
- Proficient in reading, writing, and speaking English
- Possession of a valid passport and ability to secure necessary travel visas
- Legal right to work in the U.S.
- Minimum age of 21
- Able to work alternative schedules including evenings, weekends, and holidays
Job Duties
- Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services
- Prepare aircraft cabin and ensure readiness for boarding and departure
- Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage
- Respond to flight-related questions and provide prompt, courteous service throughout the flight
- Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets
- Monitor guest compliance with safety regulations and address infractions professionally and effectively
- Direct and assist guests during emergency procedures, including evacuations
- Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents
- Provide consistent food and beverage service according to airline procedures
- Collect and reconcile payments for onboard purchases including meals, alcoholic beverages, and duty-free items
- Prepare guests and cabin for landing by following established procedures
- Ensure cabin is secure and assist with deplaning as needed
- Successfully complete annual FAA-approved re-certification and maintain current knowledge of emergency procedures per FAA and airline regulations
- Collaborate effectively with crew members to deliver a seamless and pleasant guest experience
- Maintain professionalism, recognize and escalate potential issues, and meet physical demands of flying at high altitudes and working varied schedules including evenings, weekends, and holidays
- Provide prompt and pleasant responses to guest inquiries, requests, and complaints while aboard the flight
- Perform emergency duties as required, including assisting ill or incapacitated passengers, evacuating the aircraft in dense smoke, handling oxygen bottles and fire extinguishers, removing emergency cabin windows, and operating emergency slides
- Ensure all job duties including emergency duties are performed reliably and professionally
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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