Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $53,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plans
Holiday pay
Paid Time Off
Free stand-by travel privileges
Job Description
Hawaiian Airlines is a prominent airline company renowned for its commitment to delivering exceptional Hawaiian hospitality and the spirit of aloha to every guest who boards its aircraft. Established as a key player in the airline industry, Hawaiian Airlines is dedicated not only to serving its kama'aina (local people) but also to sharing the unique beauty and culture of the Hawaiian Islands with travelers from around the world. As a leading airline, it operates with a strong focus on its people, the communities it serves, and environmental stewardship, ensuring that its operations align with the values of sustainability and community... Show More
Job Requirements
- Two years of direct customer experience in the hospitality or airline industry or four years of customer contact and customer service issue resolution in public service industries
- Vertical reach of 82 inches
- Successful completion of annual FAA-approved re-certification
- Ability to learn and maintain current emergency procedure knowledge as per FAA and Hawaiian regulations
- Strong customer service and conflict resolution skills
- Physical ability to stand for extended periods, stoop, twist, pull and push equipment
- Ability to lift 25 pounds from floor to above shoulder height
- Comfortable in swimming pool with life vest during emergency training and in water during inflight emergency
- Ability to properly secure harness without seat belt extension
- Completion of unpaid eight-week intensive FAA training program
- Ability to serve alcohol
- Willingness to relocate within Hawaii or continental U.S.
- Proficient in English reading, writing, and speaking
- Successful tuberculosis test completion
- Valid passport and applicable visas for travel
- Legal right to travel to countries served by Hawaiian Airlines
- Availability to work alternative schedules including evenings, weekends, and holidays
- High school diploma or GED equivalent
- Minimum age of 21
- Legal authorization to work in the U.S.
Job Qualifications
- Two years of direct customer experience in the hospitality or airline industry or four years of customer contact and customer service issue resolution in general public industries such as retail, education, health care, or professional services
- Demonstrate strong customer service skills and ability to resolve difficult customer situations
- Ability to learn and maintain knowledge of emergency procedures in accordance with Hawaiian and FAA regulations
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
- Ability to serve alcohol
- Ability to relocate within the state of Hawaii or the continental U.S.
- High school diploma or GED equivalent
- Minimum age of 21
- Authorization to work in the U.S.
- Possession of a valid passport and ability to secure applicable visas for countries served by Hawaiian Airlines
- Successfully pass tuberculosis test
- Ability to comply with professional appearance standards
Job Duties
- Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services
- Prepare aircraft cabin and ensure readiness for boarding and departure
- Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage
- Respond to flight-related questions and provide prompt, courteous service throughout the flight
- Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets
- Monitor guest compliance with safety regulations and address infractions professionally and effectively
- Direct and assist guests during emergency procedures including evacuations
- Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents
- Provide consistent food and beverage service and collect payments for onboard purchases
- Prepare guests and cabin for landing by following established procedures
- Ensure cabin is secure and assist with deplaning as needed
- Successfully complete annual FAA-approved re-certification and maintain knowledge of emergency procedures
- Collaborate effectively with crew members to deliver a seamless guest experience
- Maintain professionalism and physical readiness, including meeting physical demands of flying at high altitudes and varied schedules
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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