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Roberts Hawaii

Hawaii Island Operations Manager

Hilo, HI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
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Work Schedule

Flexible
On-call
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
flexible schedule
Travel reimbursement

Job Description

Tours & Transportation is a well-established company specializing in providing comprehensive transportation and tour services across Hawaii Island. With a deep commitment to delivering exceptional service and safety, the company operates various modes of transportation including tours, school bus services, contract transportation, and airport activities. They focus on maintaining high standards for their customers, employees, and community partnerships while emphasizing operational excellence and safety compliance. Tours & Transportation is known for its collaboration with statewide leadership and dedication to innovation, cost efficiency, and reliability. Their operations cater not only to tourists but also to local residents, schools, and commercial clients,... Show More

Job Requirements

  • valid driver’s license
  • access to a properly insured vehicle
  • willingness to work a flexible schedule including 24/7 availability as needed
  • ability to travel to multiple sites across Hawaii Island and statewide
  • physical stamina to handle prolonged sitting or standing and occasional lifting up to 40 pounds
  • ability to work primarily in an office environment utilizing computer and phone
  • adaptability to dynamic work conditions
  • ability to work weekends and holidays as required

Job Qualifications

  • Bachelor’s degree in Business Administration, Public Administration, Transportation, or related field or equivalent experience
  • at least four years of verifiable full-time professional training and safety experience, preferably in transportation
  • knowledge of USDOT regulations and passenger vehicle transportation requirements
  • strong leadership and management skills with proven ability to motivate teams
  • excellent communication and interpersonal skills
  • willingness to travel occasionally for training and assessments
  • availability to work outside regular hours as needed
  • strong listening, relationship-building, flexibility, open-mindedness, negotiating skills
  • ability to adapt to new technology and learn new programs quickly
  • proficiency in Microsoft Office applications including Outlook, Word, PowerPoint, and Excel

Job Duties

  • Coordinates daily operations across tours, transportation, school bus services, airport activities, dispatch, and administrative functions
  • efficiently oversees, coordinates, and manages driver and staff cross-utilization and training initiatives
  • leads and manages subordinate staff to meet organizational standards, policies, regulations, and contractual obligations
  • provides leadership and accountability for service quality and contract compliance across government, commercial, and community partnerships
  • communicates operational priorities aligning the team with organizational and department goals
  • monitors operations ensuring staff compliance with policies, safety regulations, and government requirements
  • analyzes expenses and financial trends to develop plans and budgets
  • ensures team has necessary resources using performance data to track progress
  • adapts department activities, policies, and practices to surpass performance and satisfaction metrics
  • drives innovation and cost-saving initiatives aligned with corporate objectives
  • utilizes technology and data analysis to optimize workflows and enhance safety and service quality
  • manages physical infrastructure ensuring maintenance of facilities, equipment, and workspaces
  • participates in contract negotiations and monitors vendor performance

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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