Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
JTB Hawaii Travel, LLC is a reputable travel company specializing in facilitating seamless travel experiences between Japan and Hawaii. Known for its commitment to quality customer service and intricate coordination between various international offices and vendors, JTB Hawaii Travel operates a Customer Service Headquarters department that plays a pivotal role in managing communication between its Customer Service Division departments and Japan branches. This ensures smooth tour operations, timely updates, and effective crisis management for travelers visiting Hawaii. The company values professionalism, cross-cultural understanding, and proactive problem-solving—all of which are central to maintaining its status as a trusted travel service provider.... Show More
Job Requirements
- high school diploma or equivalent combination of education and experience
- more than one year of experience in the travel industry or equivalent skills
- must be able to speak, read, and write in English and Japanese
- possess knowledge of the tour industry, tour movements, and arrangements
- possess understanding of Japanese culture and etiquette
- possess working knowledge of basic computer systems and Microsoft Office
- possess accurate math skills including use of 10-key calculator
- possess knowledge of customer service principles including telephone etiquette and business protocol preferred
Job Qualifications
- high school diploma or equivalent combination of education and experience
- more than one year of experience in the travel industry or equivalent skills
- ability to speak, read, and write in English and Japanese
- knowledge of the tour industry and arrangements
- understanding of Japanese culture and etiquette
- proficiency with basic computer systems and Microsoft Office
- accurate math skills including use of 10-key calculator
- knowledge of customer service principles, including telephone etiquette and business protocol preferred
Job Duties
- adjust tour arrangements based on updated information sent by Japan
- assign and revise transaction-related movements in the database and report any changes to respective departments
- itemize finalized tours and inform pertinent departments of hotel duration, categories, and flight changes
- create standardized arrangement forms for the Customer Service Division and oversee vehicle dispatch coordination
- report major incidents occurring during tours to the Japan office and relevant personnel
- update and release necessary customer information through the Oli Oli App and onsite displays
- communicate, report, and resolve issues among Customer Service Division departments, Japan offices, and Mainland USA
- communicate with tour vendors for requests and adjustments including tour waiver requests
- record information in the master file to support invoice issuance
- issue and inventory meal coupons
- provide tour-related information to support affiliated departments and personnel
- perform special projects and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities