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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Equal opportunity employer
Job Description
Inktel Contact Center Solutions is a leading provider of customer service and facilities management support services known for its commitment to operational excellence and delivering high-quality client care. The company specializes in managing diverse service needs across multiple industries, including facilities management, security services, and business process outsourcing. Inktel prides itself on fostering a professional and supportive work environment where innovation and customer-first values drive success. Their use of advanced technologies and comprehensive training programs enables them to meet the unique challenges faced by their clients with agility and precision.
This role as a Service Dispatcher at Inktel involves man... Show More
This role as a Service Dispatcher at Inktel involves man... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service or contact center experience
- Proficiency in Microsoft Office Suite
- Ability to learn new ticketing and CRM systems
- Strong communication skills
- Exceptional attention to detail and accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Customer-first mindset
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- 1-2 years of customer service or contact center experience, preferably in facilities management or service dispatch
- Experience handling high-volume work orders and multi-channel communications preferred
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to learn new ticketing and CRM systems quickly
- Comfortable working across multiple systems simultaneously
- Strong communication skills, both verbal and written
- Exceptional attention to detail and accuracy in data entry
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Customer-first mindset with problem-solving skills
- Team-oriented, adaptable, and proactive
- Resilience under pressure and ability to manage stressful situations
Job Duties
- Manage inbound calls, emails, and system tickets from corporate accounts, branches, and internal teams
- Create, process, and close work orders using the systems (CleanTelligent, CorrigoPro, WinTeam, FM Pilot, etc.)
- Dispatch work orders to appropriate field personnel and follow up to ensure timely completion
- Execute call-out and escalation procedures for Harvard Protection Services (HPS) and branch-level employee absences
- Manage Lost & Found reports in coordination with facility teams
- Ensure data accuracy in all ticket and system entries
- Meet and maintain established KPIs for response time, work order accuracy, and call handling
- Provide clear, professional, and empathetic communication with both internal and external clients
- Collaborate with operations to resolve escalated service issues promptly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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